This position can be remote within the U.S. and requires 10% travel.
ESSENTIALS DUTIES AND RESPONSIBILITIES:
- Oversee, coordinate, and manage all aspects of the volunteer experience working in close collaboration with Thrivent staff and with other HFHI departments which includes: managing and strengthening relationships with Team Leaders, institutions, and host country programs; responding quickly and accurately to inquiries/requests; providing coaching and training; insuring that volunteer screening, matching, and booking is handled professionally and in a timely manner; monitoring and maintaining accurate records and databases; sustaining ongoing communication with team leaders throughout the pre- and post-build experience and program evaluation. (30%)
- Serve as a primary contact for the HTW program with staff and leadership from assigned HFHI Area Office and HFH National Offices and be knowledgeable on the area's dynamic needs. (10%)
- Form a deep understanding of both Habitat for Humanity and Thrivent to ensure strategic alignment, mutually beneficial goals, and effective operational coordination. (10%)
- Monitors program implementation and utilizes VOC insights to provide ongoing feedback, coaching and training as needed to ensure high quality affiliate sites and team leaders. (5%)
- Respond quickly and accurately to inquiries/requests, immediately following-up with screening, matching, booking, coaching, and training, monitoring of records and databases, and maintaining ongoing communication with volunteer program leaders throughout the pre and post project experience. (10%)
- Maintain and update program-related resources such as itineraries, budgets, and information for external marketing. (10%)
- Work closely with the finance team to ensure accurate and timely distribution of funds to volunteer program leaders and/or receiving country programs. (10%)
- Ensure timely reporting and accurate completion of other internal processes as needed. (5%)
- Work on strategic projects to improve and develop new products, services, and processes as assigned by supervisor. (5%)
- Represent Habitat for Humanity and the Thrivent Partnership at conferences, trainings, and site visits. (5%)
- Bachelor's Degree or equivalent combination of education and experience.
- 3-5 years of related experience in program and volunteer management.
- Experience working in a program or project with global contexts.
- Previous program management experience, including experience with budgets.
- Strong interpersonal skills, including the ability to build coalitions and work in cross-cultural settings.
- Proven written and oral communication skills.
- Critical analytical skills, especially in situations where the issues are not fully defined.
- Strong problem-solving skills.
- Detail oriented with strong organizational skills and ability to meet multiple and competing deadlines.
- Self-starter who can work independently and as part of a team, with experience in volunteer relationship management.
- Working knowledge of Microsoft software, internet, and basic office equipment
- Active support of HFHI Values:
- Humility - We are part of something bigger than ourselves
- Courage - We do what is right, even when it is difficult or unpopular
- Accountability - We take personal responsibility for Habitat's mission
- Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation, and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity's code of conduct.
- Certification in Volunteer Administration (CVA) or equivalent experience preferred.
- Experience working with multicultural teams and in cross-cultural settings.
- Fluency in a second language.
- Detail oriented with strong organizational skills.
- Previous experience in relationship management, coaching and training, and travel coordination.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate's qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance.
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, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God's love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitatseeks individuals who have a willingness to affirm these principles and values.
At Habitat for Humanity International, we embrace a history rooted in creating equity and take our mission seriously by courageously committing to a culture and workplace where all staff feel safe, welcome, visible, respected, supported and valued. As an equal opportunity employer, we realize that our success depends upon building an inclusive workforce of diverse perspectives and encourage people of varied races (which is inclusive of traits historically associated with race, including, but not limited to, protective hairstyles and hair texture), ethnicities, national origins, tribes, religions, ages, gender identities and expressions, genders, sexual orientations, marital statuses, disabilities, veteran/reserve national guard statuses, socio-economic statuses, thinking and communication styles to work with us.
We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children), and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.