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Student Services Technician
Avondale, AZ
Job Description
Student Services Technician
Job ID: 319833
Location: Estrella Mountain Comm College
Full/Part Time: Full Time
Regular/Temporary: Regular
Salary Range
$18.48 - $21.36/hourly, DOE
Grade
107
Work Schedule
Schedule is based on the operational needs of the deparment and EMCC.
Work Calendar
12 Months
Maricopa Summary
Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?
Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?
Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!
About Us
- Many of our campuses have received grant awards through the to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program).
- Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
- One of the largest community college systems in the country
- 2020 Healthy Arizona Worksites Program recipient
- Named 19th Best Employer for Women by Forbes
- 2019 No. 42 in Arizona's Best Employers
Benefits
The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.
- 20 paid observed holidays
- ) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
- Paid vacation, sick, and personal time
- Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
- Annual professional development growth funding
- Tuition reimbursement for employees and dependents
- Flexible work schedules
- Maricopa Employee Health & Wellness Program:
- Sight-On-Site Eye Care Services
- Diabetes Empowerment Education Program
- Mobile On-site Mammography Screenings
- Employee Assistance Program (EAP)
- Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
- Pre-Retirement Events
- (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
- 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)
Job Summary
Estrella Mountain Community College (EMCC) is seeking a Student Services Technician to work in a dynamic team atmosphere. This position will support the Admissions and Records office with the administrative functions of EMCC admissions, registration, and student record keeping for the student population, which may also include supporting processes related to special populations (i.e. Special Admissions, AAEC and/or student athletics). This position will also provide general support of the day-to-day functions of the Admissions, Records, and Registration office at EMCC and serve as an informational resource.
Additional Information
Work Schedule May Vary
May be required to work evenings and weekends
i.e. Monday - Thursday, 9am-6pm Fridays 8am-5pm
Essential Functions
- 50% - Assist new and continuing students with all aspects of the college admissions, records, and registration functions. Supports Admissions and Records Office with a strong focus on customer service, quick response times, and warm referrals to other related student service areas. Provides student, faculty, and staff support; enrollment verifications, transcript requests for employers, students, lenders, and/or the National Student Clearinghouse. Updates student records as required, following FERPA (Family Educational Rights & Privacy Act) while adhering to any other applicable laws, policies, rules, or regulations. Responds to student communication and processes documents/requests.
- 25% - Performs general office functions such as; answering phones, making outgoing telephone calls and responding to electronic communication mediums, faxing, preparing correspondence, providing front-line or multi-phone service, preparing records for permanent storage and/or disposal and gathering data for reports.
- 15% - Assists with Special Admissions populations including working with high school partners.
- 10% - Assists with training A&R part time employees and Federal Work Study (FWS) student employees. Submits HDT's for technology, facilities maintenance requests, etc. Reserves rooms for A&R meetings, training, etc. Tracks the number of students served and other processing numbers and reports information to leads. Performs other assigned duties that are commensurate to the grade level of the position.
Minimum Qualifications
High school diploma or GED and one (1) year of clerical, administrative office support or related experience.
Desired Qualifications
- One year experience providing customer service involving a high volume of public contact
- Six months or more of experience in Student Services related to higher education
- Six months or more of experience using Microsoft Office Suite or Google Workspace
- Six months or more of experience using online Student Information Systems (SIS)
- Six months or more of experience working in higher education Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
- Six months or more providing process training for staff.
Special Working Conditions
May be required to work at multiple sites or locations.
Providing coverage at off-site locations and the ability to pass a fingerprint clearance process may be required (i.e. EMCC WestMEC).
Position may be eligible for limited remote work, as defined by college requirements.
May be required to lift or carry up to 25lbs with or without a reasonable accommodation.
May be required to view a computer monitor for an extended period of time
Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving.
Users of campus vehicles must meet district minimum standards regarding driving:
How to Apply
Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.
Additional materials will not be accepted after the job posting has closed.
Missing materials or incomplete employment history will not be considered.
Please ensure your materials clearly provide the following information.
- Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
- Indicate whether former or current employment is Full-Time or;
- Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
- Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
- Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.
Posting Close Date
Open until filled
First Review of applicants on April 8, 2024
Must apply on or before 11:59 P.M. on April 7, 2024 to be considered
If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined
EEO, Title IX, & Clery Act
Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.
Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."
The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.
The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
To apply, visit
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 year
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