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Customer Relationship Manager
Chantilly, VA
Job Description
The ideal candidate must be a US Citizen and currently possess a T/SCI clearance to be considered for this exciting position.
Key aspects of the role:
Daily interaction with customer to identify needs and execute solutions
Ensure prompt and satisfactory resolution of work order requests*
Perform weekly walkthrough inspections of site.
Follow up with landlord and vendor(s) on all service-related issues.
Identify operational areas that require attention and maintain the facilities presentation to the highest standard to both internal and external customers.
Conduct regular service meetings with contractors and enforce contract terms.
Comply with all safety and quality-related matters on-site.
Manage response to on-site incidents and required reporting.
Desired Qualifications
Must currently possess an active TS/SCI clearance
Three (3) years facility management experience in a corporate or government environment
High school diploma or Associates degree with relevant work experience in lieu of a degree is acceptable
Basic knowledge of building systems (mechanical, electrical, plumbing).
Be self-directed, professional in appearance and demeanor, and capable of performing tasks with minimal supervision
Ability to manage multiple requests for service, simultaneously; and with the flexibility to respond
Strong customer service skills, communication, organizational and multitasking skills; and the ability to work with computers and programs such as MS Office Suite are a must
Embraces a team working environment
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Key aspects of the role:
Daily interaction with customer to identify needs and execute solutions
Ensure prompt and satisfactory resolution of work order requests*
Perform weekly walkthrough inspections of site.
Follow up with landlord and vendor(s) on all service-related issues.
Identify operational areas that require attention and maintain the facilities presentation to the highest standard to both internal and external customers.
Conduct regular service meetings with contractors and enforce contract terms.
Comply with all safety and quality-related matters on-site.
Manage response to on-site incidents and required reporting.
Desired Qualifications
Must currently possess an active TS/SCI clearance
Three (3) years facility management experience in a corporate or government environment
High school diploma or Associates degree with relevant work experience in lieu of a degree is acceptable
Basic knowledge of building systems (mechanical, electrical, plumbing).
Be self-directed, professional in appearance and demeanor, and capable of performing tasks with minimal supervision
Ability to manage multiple requests for service, simultaneously; and with the flexibility to respond
Strong customer service skills, communication, organizational and multitasking skills; and the ability to work with computers and programs such as MS Office Suite are a must
Embraces a team working environment
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3 years
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