Summary
This position is responsible for technical and application support for a specific discipline of the Laboratory division of METTLER TOLEDO; Weighing, Analytical Instruments or Material Characterization Instruments, primarily for customers, and also for sales, service and marketing colleagues.
Essential Duties and Responsibilities
*Primary responsibility will be to train customers on the use of AnaChem equipment as well as application development for those customers.
*During office time, they will have a secondary responsibility for phone support to end-users, sales personnel, and field service technicians on the instrument product lines.
*May be required to perform (and document) pre-work in laboratory on customer samples in advance of visit or demo.
*Training support to field sales organization, customer support, insides sales and other members of technical support.
*Travels with Technical Applications Consultants on difficult product installations, also to gain knowledge of the METTLER TOLEDO core markets.
*Performing basic instrument product demos for the telesales team at customer sites.
*Oversees remote customer training courses and registration.
*Is an internal reference and expert regarding group communication, reporting and process protocols.
*Will work with Tech Support to report/resolve any quality issues that are encountered at customer sites.
*Properly interact with SAP software and accurately record necessary product and sales information.
*Will be required to search for cross-leads while onsite with customer.
*Assist with development of marketing and technical materials.
*Other duties may be assigned.
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our
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