Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.

Performance shall include:
Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Assist with setting up new users in IDAM and multiple level security LDAP profiles
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems
Experience:
Minimum of five (5) years of experience in information technology or a related field
Education:
BS degree in Computer Science, Information Technology or equivalent experience
Certifications:
Must meet position and certification requirements outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 within 6 months of the date of hire
Security Clearance:
Current Top Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph

System High values the power and strength of diverse backgrounds on the culture and performance of our company. We strive to maintain an inclusive culture to encourage each employee to bring their whole self to the mission.

Additional Information

• This job description is not designed to cover or contain all job duties required of the employee. There may be additional activities, duties and/or responsibilities that are required for this position that are not listed in this job description.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• System High is a Military friendly employer. Our extensive work on behalf of the U.S. government offers those who have served in uniform an opportunity to continue to serve their country in a new and exciting way while enjoying a successful civilian career.
• System High Corporation is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
• Equal opportunity legal notices can be viewed on the following PDFs:,EEO is the Law SupplementandPay Transparency Nondiscrimination