AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families: health security, financial stability and personal fulfillment. AARP also produces the nation's largest circulation publications: AARP The Magazine and AARP Bulletin.

AARP's Integrated Communications and Marketing (ICM) Group includes Membership, Content and Editorial, Customer Experience, External Relations, Brand Strategy and Strategic Communications. Across paid, earned, shared and owned channels, ICM manages AARP's reputation, drives engagement and member growth, and showcases AARP's mission and value through one, integrated voice.

Are you keen on advancing your software engineering and programming skills through innovative work on real-world projects utilizing cutting-edge technology? AARP's Digital Strategy & Membership Group seeks a proactive individual who can introduce fresh ideas and enhance consumer interactions with our brand. Are you excited about applying your expertise in training large language models to address real-world challenges? Do you thrive in challenging environments and aim to make a tangible impact on customer experiences? The ideal candidate should be enthusiastic about driving real-world impact and excel in a dynamic, collaborative setting. AARP is dedicated to your development and fostering your ongoing learning journey. This paid internship is anticipated to start in May/June 2024 and extend through the end of the summer, with the potential for further extension into additional semesters.

• Fine-tuning Conversational Models for various customer-related use cases
• Evaluate performance metrics like coherence, engagement, and satisfaction for refinement
• Investigate biases in conversational AI, particularly in customer interactions
• Implement rigorous procedures to identify and mitigate hallucination errors
• Collaborate with higher-level developers to understand design principles, address software issues, and demonstrate strong programming and software development skills while being comfortable working in an interdisciplinary, team-oriented environment

• Must be enrolled in a degree program at an accredited college or university or must have previously graduated from college and enrolled in a continuing education program
• Preference will be given to candidates enrolled in a graduate program
• Demonstrate expertise in Python programming to develop efficient and scalable solutions for data integration and automation
• Understanding various software development lifecycles and the ability to develop efficient and high-quality software
• Knowledge of software configuration management and change management practices
• Must be a self-starter and adaptable to work under tight deadlines.
• Ability to manage multiple projects, anticipate project needs, and discern work priorities
• Technical fluency in SQL, Python, JavaScript, and HTML
• Comfort working across multiple business teams, including both technical and non-technical partners

AARP will not sponsor an employment visa for this position at this time.

Additional Requirements

• Regular and reliable job attendance
• Effective verbal and written communication skills
• Exhibit respect and understanding of others to maintain professional relationships
• Independent judgement in evaluation options to make sound decisions
• Home office environment with the ability to work effectively surrounded by moderate home environment noise

Flexible Work Arrangement (FWA)

AARP observes Mondays and Fridays as telecommuting workdays, except for essential functions. Remote work and telecommuting can only be done within the United States and its territories.

Compensation and Benefits

The hourly range is $18 for undergraduates, $21 for graduate students, and $28 for Ph.D. candidates. Internships are non-exempt positions and are not eligible for employee benefits.

Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.