Reports to Regional Vice President

Position Summary

Showroom Managers play a crucial role in overseeing the operations and ensuring exceptional customer experiences within our showroom. Your primary focus will be on fostering a positive experience for our customers and guests, coordinating and communicating effectively with the sales team, and supporting the regional team to drive sales through effective client engagement strategies. A passion for customer service and a keen eye for detail is a must for this role.

Assists regional sales team members with all requests while in the showroom. Maintains the showroom and ensures that all resources (samples/literature/premiums), critical in closing sales opportunities, are current and available. Assists sales team in preparation of presentation folders, PowerPoint presentations, bid packages, spreadsheets, etc. Serves as Teknion ambassador to the business community. Integrates as a team resource dedicated to driving sales. May assist with the budget pricing, accurate specifications, quotations, for Teknion products. Works with Teknion field sales personnel, architects, designers and dealers.

Essential Job Duties and Responsibilities:

• Greets and presents products to all walk-in customers and/or scheduled visitors.
• Handles all calls received from end user customers, dealers, architects and designers, and Teknion personnel. Handles all incoming deliveries.
• Maintains a clean and orderly showroom.
  1. Contacts installers to fix, change and install products.
  2. Contacts building owner for maintenance.
  3. Contacts contractors for plumbing, heating/cooling and electrical problems.
  4. Maintains adequate supplies for showroom and refreshments for clients.
• Works with Teknion Showroom Facilities Manager for new products and displays. Coordinates disposal of old products and displays. Organizes samples, literature, and premiums and track items on loan from showroom, keeps library reflective of current product. Tracks monthly showroom expenditures. Provides monthly petty cash report.
• Assists Regional Vice President, Regional Managers, A&D Managers, and dealers, architects and designers with day-to-day sales activities including the assembly of presentation materials.
• Answer questions from dealers and design community regarding products, pricing, ship dates and other general information.
• Arranges and coordinates travel for clients as required.
• Arranges for catering services for events.
• Assists with planning events for design community and clients.
• Participates in industry events and membership meetings.
• Maintains prompt, reliable and regular attendance.

Additional Job Duties and Responsibilities:

• Provide additional higher-level support to the sales process such as more active involvement in presentations.
• Ability to support team with design help.
• Perform additional tasks as requested by Regional Vice President and sales team.

Experience, Skill and Educational Requirements:

• Bachelor's degree (B. A.) from four-year college or university; or 2-4 years related experience and/or training; or equivalent combination of education and experience.
• Previous experience in a client-facing role, preferably in hospitality or similar industry.
• Excellent written and verbal communication skills.
• Excellent Computer skills (Word, Excel, Power Point)
• Detail orientation, highly organized.
• Ability to multi-task and manage several deadlines.
• Basic understanding of design process.
• Interest in supporting, and perhaps one day joining, the Sales function of the business.
• Outgoing personality.
• Ability to work independently and be self-directed