9:00 am - 5:15 pm Monday through Friday

Northern Kentucky University (NKU) seeks excellence by enriching its educational environment and culture through the diversity of its administration, faculty, and staff and by embracing inclusiveness, equity, and global awareness in all dimensions of its work. NKU is an Equal Opportunity/Equal Access/Affirmative Action institution. We encourage applications by members of diverse groups and by persons with a demonstrated commitment to issues of diversity and experience in achieving goals relative to inclusive excellence. Our vision is that NKU will be nationally recognized for being a student-ready, regionally engaged university that empowers diverse learners for economic and social mobility. We will do this while promoting a culture of excellence, acting with integrity, fostering a community of belonging, working with creativity and innovation, and maintaining a climate of collegiality. In your role, you will be expected to ensure that students who interact with you have a high-quality experience that supports the vision of the institution.

Provide support and problem resolution for faculty, staff, and students experiencing technical problems with NKU's systems. This support will mainly be provided through phone support and remote access tools. Provide a strong customer service presence and assistance to other tech support staff. Responsible for troubleshooting, diagnosing, testing, and resolving hardware and software problems in a variety of computing environments.

* Provides support via telephone, email, online, and face-to-face to clients

* Provides a high level of technology support for Microsoft Office applications, myNKU/SAP, Canvas, and other NKU supported software

* Provides technical support to clients for operation of basic hardware, software, and various systems

* Provides tier 1 technical assistance on special projects

* Assists client with operation of classroom / conference room presentation systems

* Coordinates with other IT groups to provide user support relative to PC-based systems and their interaction with central systems

* Diagnoses various problems with hardware, software, and other technology equipment and repairs or facilitates repair in accordance with standard procedures

* Actively pursues continuous growth and development of technical expertise

No specific training or certification is required, but must have detailed familiarity with basic personal computing software, hardware, and systems.

Documentation skills in the form of detail-oriented writing skills are required. Customer service experience is also required.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.