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The Program Coordinator demonstrates strong communication, interpersonal, facilitation, and team-building skills in order to work effectively with customers and other members of the healthcare team to provide direction for clinical practice. Coordinates the program in order to ensure maximum effectiveness while managing and developing service line teams. Identifies trends applicable to the target population in order to better coordinate programs, establish priorities, and improve services. Develops, trains, organizes, schedules, implements, supervises and/or evaluates the program or programs. Maintains knowledge of specific fields and identifies national trends as they apply to the population served.
Job Responsibilities
- Promotes the program, increases participation, and evaluates program goals in collaboration with departmental staff, Marketing, and other applicable departments and community organizations.
- Plans and coordinates events and services. Works with the team to promote programs through marketing plans, materials, collateral, and activities.
- Develops, trains, organizes, schedules, implements, supervises, and/or evaluates the program or programs.
- Tracks, reports, and presents various data to include patient satisfaction and outcome data specific to the service line and develops performance improvement plans as necessary.
- Sets program goals and measures progress including, but not limited to, volume, cost, quality, and satisfaction.
- Acts as a Liaison between staff, interdisciplinary team members, patients, families, hospitals and clinics.
- Ensures education of staff in various departments and maintains education records. Facilitates product/trials and evaluation/selection of equipment. Evaluates and selects appropriate equipment and supplies required specific to the service line patient population.
- Facilitates and coordinates patient education per service line.
- Participates in professional educational and training opportunities to further develop professional competence and improve program effectiveness. Identifies appropriate list serves, association newsletters, and/or peer review literature sources to maintain knowledge of changes in policies, technologies, and other innovations affecting the field of practice. Identifies national trends as they apply to the population served to coordinate programs and establish service priorities.
- Maintains COE/certification, regulatory/legislative compliance, and knowledge of specific field. Coordinates regular physician meetings for key physicians in the service line and potential physicians to identify concerns and develop process improvement cycles to improve service, achieve/maintain COE/program certification, and ensure compliance with regulatory/legislative guidelines.
- Keeps up with changing payer markets, payments, and requirements.
- In the absence of the Program Manager, serves in a supervisory role as needed. Identifies needs for and provides support, education, and guidance to program team members. Ensures, plans, and reports training for designated staff.
- May perform additional duties as assigned.
Additional Requirements
Certification - As required by the specific program.
Licensure - As required by the specific program.
Experience - Two years of experience in developing, implementing and coordinating programs or projects.
Education - Bachelor's in nursing, health, education, social work, public administration or other related field (or 4 years of experience in lieu of degree)
Inova Benefits and Perks:
- Health, Vision, and Dental Coverage
- Tuition reimbursement and Educational Assistance
- Student loan assistance - up to $10,000!
- State-of-the-art medical and training facilities
- Paid parental leave for birth/adoption of a child
- Retirement benefits with match from day one
- Free Parking to all employees
- Exclusive savings opportunities to in-store events, theme parks, discounts, movie tickets and local offerings and so much more!
See Full List of Benefits Here:
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.