Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

Employee assists Student Account Manager with managing and coordinating the cashiering activities of the Cashier's Office. Lead staff during day shift in the absence of a manager. Employee performs full cycle accounting work in the area of accounts receivable and cashiering by processing all incoming accounting data such as cash, checks and credit card payments, wire transactions, financial aid and purchase order payments and performs sponsor account reconciliation. Employee produces outgoing material such as receipts, invoices and statements. Work is performed in an accurate and timely manner under supervision and in compliance with GAAP (Generally Accepted Accounting Principles) guidelines.

Employee must comply with PCI DSS standards and complete annual training. Employee must be well-informed about changes to student finance views to understand and educate student body and have knowledge of all policies and procedures that impact the student account from a college wide prospective.

* Receives, verifies, logs, and processes all incoming data in batch processing. Prepares all necessary documents for each transaction and reconciles all transactions at the end of the day.

* Assists and helps students over the telephone, by email, and in person, with issues related to registration charges, financial aid, Nelnet payment plan, and BankMobile inquiries.

* Provides full service to patrons during window hours by taking payments, processing refunds, and answering inquiries. Requires extensive knowledge of Financial Aid & Registration policies and procedures as well as an understanding of the transactions from those offices on the student account.

* Verifies, computes, and processes student and vendor refunds in compliance with Title IV regulations.

Assists Student Account Manager with day-to-day supervision of the cashiering activities of the Cashier's Office.

Serves as an administrator for PayPal, including running reports, resolving problems, troubleshooting, and processes manual refunds, if needed.

Responsible for processing of student sponsorship/third party billing, dependent and contracted employee waivers, and adjustments to student accounts. Assists with generating invoices, prepares and mails out third party/sponsor bills as needed. Initiates and analyzes reports to ensure accuracy of revenue transactions processed, sponsorship/third party receivable management, and research and resolve any related problems. Works with college staff to prepare miscellaneous billings for various departments or functions as needed, including student deposits and study abroad payments.

Responsible for military and veteran financial matters as the Finance Office VA Certifying Officer. Works in coordination with the Records and Registration VA Certifying Officer on Post 9/11, Department of Defense, Wide Area Work Flow, and other military branches. Assists with investigating and settling debt management notifications. Assists with returning Tuition Assistance (TA) funds to various military branches.

Assists with rebilling dual enrollment student accounts and preparing the invoicing to HCPSS and Bright Minds. Serves as a contact for assisting students and parents with financial questions and issues.

Responsible for verifying, investigating, distributing, and processing all methods of payment, internal control logs, and incoming mail in a timely manner. Generates and distributes credit balance reporting to comply with Title IV regulations.

Assists with researching and responding to credit card chargebacks campus-wide in a timely manner. Researches possible fraudulent student accounts and takes appropriate action.

Responsible for the daily reconciliation of all online electronic transactions. Opens safes daily, including drop safe for cashiers daily processing. Has signature authority for petty cash checks to Bank of America.

Responsible for the timely depositing and transmission of all cash-like items to the bank in a secured manner.

Monitors change fund accounts for on-campus vending machines, Theatre, Athletics, and Student Activities. Responsible for bi-annual reconciliation of college wide petty cash and quarterly reconciliation of gift cards, certificates, and vouchers. Monitors and oversees all cash change fund requests and wireless credit card terminal rentals for on-campus events.

Reports counterfeit monies with Homeland Security. Initiates change orders through the armored guard vendor.

Ensures security and confidentiality of all accounting documents and assets in regard to FERPA (Family Educational Rights and Privacy Act) compliance.

Investigates, researches and resolves discrepancies in student, vendor, and cost center accounts. This requires good accounting skills and the ability to analyze a very complex accounting system.

Responsible for filing and maintaining all cashiering and A/R documents in compliance with PCI regulations. Responsible for securing and locking up the office area at the end of the shift. Assures continuance of internal processes with advancing technology.

Servers as an administrator for full-cycle CASHNet payment processor, including payment applications, research, reporting, and reconciliation of non-traditional college revenue.

Assists with the preparation, filing, and coordination of 1098-T reporting in accordance with current IRS policy.

Responsible for taking incoming phone calls and emails and distributing phone information to other staff members in the department as necessary.

Assists cashiering staff in day-to-day work. Assists in training budgeted and temporary employees.

Maintains work area in order and performs other duties as assigned.

* Bachelor's degree in accounting or related field or equivalent experience required.
* A minimum of three years of account analysis required.
* Knowledge of accounting principles (Accounting Coursework I and II) and 3 years cash handling experience required.
* Knowledge of procedures related to cash handling and recording of revenue.


OTHER REQUIREMENTS
* Position requires a great deal of organization and coordination skills.
* Ability to satisfy student inquiries related to customer accounts.
* Ability to follow directions and perform complex mathematical transactions.
* Ability to take initiative to locate and resolve problems.
* Ability to listen carefully, interact tactfully and deal courteously with all patrons.
* Ability to use computerized cashiering system as well as familiarity with windows environment.
* Ability to operate routine accounting machines such as calculator, cash register, credit card terminal and printer.
* Ability to maintain strict confidentiality.
* Ability to communicate effectively, both verbally and in writing.
* Regular attendance is a requirement of this job.
* Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity.

* Highly stressful position due to high volume of work, confidentiality, cash handling and dealing with patrons.
* Requires constant attention to the service at the cashier windows, not allowing much time away from the service window, especially at busy times. Breaks can often be limited.
* Some evenings and overtime required during busy periods. Flexibility in scheduling required, including daytime, evening hours and weekends.

Howard Community College offers competitive salaries, excellent medical and dental selections, tuition reimbursement and paid leave programs. As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

*Pre-employment criminal background investigation is a condition of employment.

HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits.

Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.