Position: SCCM System Administrator

Position Summary:

Within the Configuration's Application Management team reside multiple sub-section/technology areas that provide operations and management of the Government Enterprise Network's (GEN's) enterprise server and workstation systems to include configuration and patch management. The successful candidate will provide Tier III System Center Service Management (SCCM) support. The candidate will install Management Servers, Agents, reporting servers, and data warehouses where necessary and configure rules and alerts consistent with the support structure. The candidate will be responsible for the operation of the Configuration's Enterprise Microsoft System Center Configuration, and may be required to support MS System Center Orchestrator (SCORCH), International Business Machines Corporation (IBM) Endpoint Manager, Dell Change Auditor, Dell Group Policy Object (GPO) Admin, and Dell Recovery Manager in an enterprise environment containing more than 100,000 users.

The configuration environment consists of Windows Server, Exchange, SharePoint, Bulk Media Conversion (BMC) Remedy, networking, Public Key Infrastructure (PKI) and Secure Sockets Layer (SSL) and support of the products for the Management Support as well as enabling the System Center Suite and Big Fix to be accessible for self-service and distributed administration of users and devices. The infrastructure is a mixed environment of VMware-based and physical-based servers. The candidate must possess expertise in VMware Virtualization, and VMware vCloud to perform the specialized configuration management tasks.

Clearance Eligibility: Active DoD - Minimum TS/SCI

Salary: The salary offered will depend on education, certifications, length and relevance of work history, and professional experience.

DUTIES AND RESPONSIBILITIES:

• Maintains the overall health of technologies associated with Service Manager.
• Resolves all Service Manager Tickets escalated from the service desk including the administrative activities and provides a weekly Messaging Status Report.
• Provides documentation, guidance and instruction to all service desk personnel for handling standard Event and Service Manager related incidents, work orders and service requests.
• Submits and executes Event Management related Request for Change (RFC) tasks.
• Coordinates incident tickets between Tier II and III sections as well as other sections as required.
• Monitors the health of Event Management Infrastructure with Configuration provided event management tools.
• Provides Configuration project support for Configuration Management (CM) related technologies.
• Supports change management process; submit requests through Change Approval Board; participate in a Change Review Board.
• Escalates product issues to third party product vendors upon Government approval.
• Implements monitoring tool thresholds and conducts proactive event remediation.
• Provides analysis and remediation for Defense Information Systems Agency (DISA) Security Technical Implementation Guidelines (STIG) for all responsible technologies in preparation for annual Commanders Cyber Readiness Inspections (CCRI).
• Configures and implements Internet Information Service (IIS) security policies through understanding of Certificate and Public Key Infrastructure (PKI).

COMPETENCIES:

• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
• Aptitude to address negative situations, and resolve them in a positive manner

Education and Certification Requirements:

• Compliance with DoD 8570 IAT III (CISA, GCIH, GCED, CASP, CISSP (or Associate)) - (requires at least one)
• Professional series Certification within the product groups technology scope (e.g. MCSE, MCSA)

Background and Experience:

• 5 Years of Configuration Management Experience
• Experience with Microsoft SCCM

Required Technical Skills:

• Experience with Microsoft SCORCH

Non-Technical Skills:

• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate in a clear speaking voice as well as the ability to respond clearly to questions
• Aptitude to address negative situations, and resolve them in a positive manner

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
• Contractor site with 0-10% travel possible
• Possible off-hours work to support releases and outages
• 10 lbs. maximum lifting, occasional lift/carry of small articles
• Occasionally required to stand; frequently required to walk and sit
• Continually required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Employment Opportunity Veterans/Disabled