The Quality Assurance (QA) Associate is responsible for performing routine to complex quality activities and employing project management principles to develop quality programs; assess and observe work processes and procedures; test systems and assemblies: diagnose and identify issues and analyze and recommend solutions while developing, tracking, and following up on internal corrective and preventive actions (ICAPAs). The QA Associate ensures successful implementation and sustainability of quality programs and internal reviews in accordance with the department's Annual Internal Review Plan/Schedule to ensure alignment with mission, safety, reliability and customer success of the enterprise and effectiveness of implementation. Additionally, the QA Associate provides guidance to less experienced staff.

Principal Job Duties:

• Plans and executes scheduled internal reviews that utilize data collected during field assessments, documenting/recording reviews and interviews into draft reports that fully detail findings in a factual and collaborative way to garner support for improvement of key WMATA Engineering & Maintenance, Service Delivery, Capital Program Management, and Safety & Security functions organization wide.
• Reviews and interprets complex documents such as, engineering documents, policies, standard operating procedures, processes, contracts, and work instructions to determine accuracy in accordance with Quality Procedures, internal directives, and regulatory requirements.
• Produces complex documents such as, internal review reports, follow-up assessment reports, findings, corrective and preventive action plans, internal review scopes-of-work, policies, standard operating procedures, processes flow charts, and work instructions, to effectively communicate instructions to internal and external stakeholders.
• Researches and evaluates data using analytical and logical reasoning to gather, review and form a finding or conclusions that support an issue requiring correction or highlighting areas of interest for further investigation.
• Performs problem solving techniques to identify root causes of faults or problems. Utilizes available data, as well as deductive reasoning to understand, explain and address the root cause of issues, which can lead to correction and prevention of reoccurrence.
• Uses information from quality activities and develops solutions to optimize systematic organizational processes. Develops an understanding of organizational functions and operations to provide guidance recommendations for solutions to address and prevent hazards while reducing risk.
• Supports development of internal corrective and preventive action (ICAPA) plans backed by evidential findings and follows-up on implementation of iCAPAs to ensure issues identified within the organization are remediated.

Knowledge:

• Knowledge of public transit service delivery operations, technical systems, assemblies, materials, operation systems and procedures for the following Asset Categories:
  • Vehicles (Rail vehicles and fixed guideway non-revenue vehicles, buses, and paratransit),
  • Facilities and Stations (Rail vehicle maintenance facilities, rubber tire vehicle maintenance facilities, service facilities and stations, police and training facilities),
  • Guideway Elements (Tracks, bridges, tunnels, and ancillary structures), and
  • Systems (Security, traction power electrification, signals/automated train control, communications/ monitoring/SCADA, and revenue collection).
• Knowledge of principals of engineering, information systems and data analytics.
• Strong knowledge of automated data processing systems and Personal Computer (PC) applications (Microsoft (MS) Office Suite, MS Project, MS Visio, and MS SharePoint).
• Knowledge of engineering design, construction, contract management and quality management system for a large transit operation with emphasis on safety and quality management.
• Knowledge of Quality Assurance processes, ISO 9001, Certified Quality Auditor (CQA) requirements.

Skills:

• Skilled at understanding and implementing quality inspection, review/assessment, analysis, and continual quality improvement.
• Skilled at verbal and written communication, concisely and accurately conveying messages that take into consideration audience and criticality of content being delivered.
• Skilled problem solver, able to identify when processes don't conform with applicable standards and propose alternative solutions.
• Skilled at using and interpreting engineering drawings, schematics, and associated documents to include operations and maintenance documents.
• Skilled at communicating effectively both orally and in writing to varying levels of management within the organization by clearly articulating the findings, concerns or issues identified in an internal review of the quality assurance process.

Qualifications:

Minimum Education

* Bachelor's degree in Quality, Engineering, Business Administration or Information Systems and Data Analytics, or a related field

* In lieu of a bachelor's degree, a high school diploma or GED and four (4) years of progressive responsibility experience in the field of quality and audit (in addition to the minimum experience requirement below).

Minimum Experience

* A minimum of four (4) years of progressive responsibility and experience in the field of quality and audit.

Minimum Certification/Licensure

* International Organization for Standardization (ISO) 9001 Lead Auditor Certification or an equivalent certification such as the American Society for Quality, Certified Quality Auditor Certification (CQA) within 3 years of start date.

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Equal employment opportunity is the law.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, creed, marital status, sexual orientation, gender identity, citizenship status or disability status.

Hybrid working policy

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust.