Student Outreach and Support (SOS) is a staff of Case Managers providing one-on-one support, including interventions, advocacy, referrals, and follow-up services for undergraduate students who are experiencing significant difficulties related to mental health, physical health, family emergencies, and/or other areas of concern.
We are seeking aTriage Specialist for Student Outreach and Support, reporting to the Senior Director, provides non-clinical case management services to ensure high-risk students are connected to appropriate levels of care; and supports the effort of the SOS team in the University's management of high-impact, complex students of concern. This includes supporting students during hospitalization and working with colleagues across campus and hospital affiliates to support a smooth transition back to the living and learning environment.
The Triage Specialist manages the concerns that are reported to SOS by campus partners, which are related to the health, safety, and well-being of undergraduate students, and manages incoming Care referrals. Also, they manage sensitive and private data for the office, and all of the tasks associated with creating and tracking cases, updating case notes, closing cases, and all of the overall data/record-keeping management for all cases managed by SOS staff.
Specific Duties & Responsibilities
Special Knowledge, Skills, & Abilities
Classified Title: Student Life Administrator
Job Posting Title (Working Title):Triage Specialist
Role/Level/Range: ACRP/04/MC
Starting Salary Range: Min $47,500 - Max $83,300 Annually ($65,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30am-5pm
Exempt Status:Exempt
Location:Hybrid/Homewood Campus
Department name: Student Outreach and Support
Personnel area: University Student Services
Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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Accommodation Information
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