Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $1 billion dollars, we recognize that our people make it happen.

We are dedicated to attracting and retaining top talent to ensure our continued success. Our legacy of exceptional service not only reaches the members we serve, but SDFCU employees. Through internal training and workshops, professional strengths are cultivated, and employees are given opportunities for advancement. Do you have what it takes to join our dynamic team? Enjoy competitive salaries, outstanding Health, Dental and Vision insurance within the first 30 days of service, matched 401(k) plan with 4% SDFCU contribution, tuition reimbursement, and monetary travel compensation.

We are currently seeking a full time Member Service Representative I to join the team in our Call Center, located in Old Town Alexandria. The candidate must be dependable, be able to multi-task, and have strong communication skills, excellent interpersonal skills and the desire to work as a self-motivated team player in a dynamic and challenging work environment. The incumbent will also possess excellent phone etiquette, exceptional service skills and the ability to identify member needs in order to recommend and sell SDFCU products and services that meet those needs. This is a fast paced, goal oriented environment with weekly, monthly and annual production, service and sale goals. The ideal candidate will have the ability to work independently and as a team member to meet and exceed personal and departmental goals.

This position requires working weekends on a rotational basis and may require working extended hours, as our call center operates until 7:00 pm regular and reliable attendance is critical to be successful in this role.

* One year customer service experience with proven sales and service skills

* High School Diploma or equivalent

* Ability to handle a high volume of inbound calls efficiently

* Professional phone manner and good, clear speaking voice

* Ability to communicate effectively orally, with demonstrated listening skills

* Demonstrated resourcefulness and analytical skills

* Ability to utilize a Windows software environment

* Accurate typing of 35 w.p.m. desired

* Ability to write effectively with attention to grammar and composition

* Good organizational and time management skills