Become a part of a dedicated and highly successful Customer Operations Center (COpC) team!!! Our employees are passionate about their contributions because there is a direct connection to our customers, our internal partners and Agilent's success.

We are searching for a Customer Service Manager to join the Americas Field Organization (AFO) Service Contracts and Service Order Management team!

Key Responsibilities:

• Build empowered, collaborative, and accountable culture.

• Responsible for upholding and driving Agilent's culture & core values to build comradery and community within the operation.

• Champions and drives a Continuous Improvement (CI) mindset to drive changes that improve the effectiveness and efficiency of the organization.

• Executes strategic intent and implementation of the organization/ business strategic plan.

• Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies.

• Leads the Organization to meet the ambitious standards expected related to Customer Satisfaction/ACX, Employee Satisfaction, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics, and upholding policies & procedures.

• Direct design, development, and implementation of organization programs and initiatives.

• Plans, organizes, directs, and controls the activities and resources required to provide innovative business solutions to the organization, businesses partners and customers.

• Ensures dynamic expansion of the organizations scalability and steady productivity gains.

• Collaborates with Business Partners in Finance, Order Fulfillment, Sales, and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer.

• Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.

• Experience in life sciences, diagnostics and/or applied markets industries.

• Experience with and/or knowledge of Service Contracts and managing service orders.

• Minimum of 2 years of experience directly leading people, projects, and/or programs for entry to this level.

• Previously worked in a matrixed environment.

• Bachelor's or master's degree or equivalent plus demonstrated industry experience integrating the resources of several complex departments or functions.

• Proven record leading large teams and ensuring operational excellence across the entire organization.

• Experience in setting a clear and aligned organizational vision.

• Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution.

• Experience working in an audit environment governed by SOX, ISO, and other audit regulations.

Requirements

• Required to work on site in Little Falls office, Wilmington, Delaware.

#LI-PK1