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Tier 3 Salesforce Administrator
Location: All LocationsReq#: 622084
Company Information
Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice!
You...
As a Tier 3 Salesforce Administrator at Octo, you would support a multi-year, high-profile software development project in support of the Department of Veterans Affairs. Responsibilities may include managing security, troubleshooting, and end-user support. This position will offer direct exposure to our core business with a focus on ensuring customer success with scalable solutions, processes, and applications.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions.
Program Mission...
The Digital Transformation Center (DTC) supports Veterans Affairs (VA) with onboarding and maintaining enterprise SaaS and PaaS solutions used to support the mission of serving our Veterans and their associated stakeholders. We are digitizing information and processes for improved implementation, leveraging modern tools and low code/no code for reusability and faster delivery.
Responsibilities...
- Support the daily cross-functional operational readiness of VA's shared Salesforce.com platform.
- Manage security, users, roles, profiles, groups, queues, and other Salesforce.com setup options as necessary.
- Maintain the integrity of services integrated with our cloud environments, including proprietary in-house systems and external integrations.
- Participate in reviewing design elements and providing counsel to development teams working with overlapping objects in the org, identifying and suggesting mitigations technical design risks where applicable.
- Evaluate new Salesforce releases and applications, participate in plans for their implementation and remain current with Salesforce administration best practices.
- Manage SFDC enhancement projects to support business needs, including collaborating closely with external contractors, solution vendors, and consultants to deliver new business functionality to the platform.
- Monitor performance and scalability and refactor existing sub-optimal features.
- Create reports in Salesforce.com to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data. Provide meaningful and actionable intelligence to our business groups.
- Train/support end users with the use of the SFDC application, and act as an escalation point for internal SFDC issues.
Requirements...
- BS/BA degree OR a minimum of 4 years equivalent work experience.
- Certified Salesforce Administrator (required); other Salesforce certifications (e.g. Platform Developer I, Advanced Administrator, Community Cloud Consultant, Service Cloud Consultant) a plus.
- 5+ years of help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization.
- Salesforce administration or support experience is required.
- Experience with Agile project management and sprint planning.
- Experience with the SFDC business workflow (different entities like opportunity, leads, account, assets etc.); experience working on multiple Salesforce implementations with Service, Sales, custom applications and associated technologies.
- Ability to work independently as well as collaboratively on cross-functional teams.
- Highly skilled in interpersonal and verbal/written communications, presentations, math, analytical and problem-solving skills
- Must be able to use a computer.
- Must be able to communicate both verbally and in written form.
- Must be able to obtain a government security clearance.
- Must be eligible to work in the United States.
- Must have reliable internet service that allows for effective telecommuting.
Years of Experience: 5+ years of customer service experience and Salesforce Administration experience.
Education: BA/BS degree in a computer discipline, OR equivalent applicable experience will be considered.
Location: Remote within the United States. Must have reliable internet service that allows for effective telecommuting.
Clearance: Ability to obtain government clearance. Must be eligible to work in the United States.
Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.
Octo is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Octo will be the hiring entity. By proceeding with this application, you understand that Octo will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ".