CALL AND SITE COORDINATION:

• Works with call center to log and identify problem areas in the building.
• Assists other trades in the field in the active troubleshooting of systems.
• Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response: 15min/8hr/24hr/week).

SYSTEM OPERATIONS:

• Monitors controlled systems for performance and problems.
• Backs up application software and checks network integrity of control devices.
• Debugs and simulates programs, checks calibration of hardware/software devices, configures parameters and tests control components and software.
• Performs function check of all control systems and documents results.
• Sets up alarms for optimal efficiency and response.

SERVICE:

• Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
• Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.

PERFORMANCE QUALITY:

• Performs all work in accordance with contract documents and applicable company standards.
• Performs work to meet the required response times and to facilitate others to meet response times.
• Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.

COMMUNICATIONS:

• Keeps Client/Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
• Initiates follow up action to secure needed responses in a timely manner.
• Using real time judgement to escalate building issues to the proper entities.

REQUIREMENTS:

• High school diploma with 3-4 years of experience. Vocational school or associate degree in a technical trade preferred.
• Three years BAS monitoring and DDC controls experience within the building controls industry.
• Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
• Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
• Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
• Knowledge of commonly used networks and network topologies.
• Ability to work at a computer terminal with mouse and keyboard for extended periods.
• Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
• Good customer communication skills.
• Clearable US Citizen with ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active

DESIRED SKILLS:

• Delta Controls Certification
• Building Automation Certification

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

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