JOB TITLE: Nurse Practitioner Resident

FLSA: Exempt

REPORTS TO: Director of the Post-Graduate Nurse Practitioner Residency

INTRODUCTION

Under the supervision of the Director of the Post-Graduate Nurse Practitioner Residency, the NP resident is responsible for, but not limited to, the provision of culturally competent care to patients in his/her/their designated specialty. This includes the diagnosis and treatment of physical and behavioral health conditions, counseling and education, and continued comprehensive health care of any patient seen at Unity. The resident under the guidance of the Director is responsible for the clinical and administrative tasks required to deliver quality, safe healthcare services. By the nature of the profession, the level of assignment will call for a maximum degree of knowledge, professional judgment and ingenuity.

MAJOR DUTIES/ESSENTIAL FUNCTIONS

Supports the health center and organization in contributing to the quadruple aim: improving health outcomes, improving patient experience, supporting care team well-being and the financial sustainability of the organization.

Health outcomes

* Actively participates in the NP residency including didactic sessions, mentored sessions, precepted sessions, skills workshops, procedure clinic, and other components as of the residency program

* Performs patient care, health services, and other provider duties in a safe way that is compliant with policies and procedures of Unity Health Care. This includes:

o Taking clinical histories or assessments

o Conducting physical examinations and evaluations as appropriate

o Determining diagnostic and screening tests needed and interprets the results

o Medical and clinical decision-making including diagnosis and treatment plan, emergently if

needed

o Preventive health maintenance and education

o Referrals to hospitals, specialists, social services or other providers when needed

* Participates in quality improvement initiatives at the Center and seeks to continuously improve the quality of care for their patients.

* Documents in the medical chart in an appropriate and timely manner

* Reviews and implements clinical best practices

* Maintains a culture of safety and completes incident reports when issues arise and participates in the problem solving and improvement process

* Collaborates with health center leadership and staff on panel and population management

* Maintains clinical privileges and responds to inquiries in a timely and complete manner

Patient Experience

* Reviews patient experience data with medical director and translates into action steps to ensure a welcoming, patient-centered environment for all patients

* Communicates to patients respectfully and partners with them in their care by spending time actively listening and clearly explaining their recommendations

* Provides culturally competent and high-quality care and uses translation services when needed

* Timely in all patient facing duties- visits, returning phone calls, notifying of test results

* Responds to patient complaints and works towards resolution for the patient

* Provides excellent customer service and professionalism towards patients

* Maintains a clinical schedule that allows access for patients, including providing sufficient notice for time off, and providing options for patients to be seen when rescheduled on short notice

* Handles telephone calls after hours on a rotating basis as applies to their specialty

* Promptness to work

Care team well-being

* Embraces team mentality- including building trust, exchanging feedback, and showing appreciation with team members. Leads by example and works closely with others to provide comprehensive, team-based care

* Attends and actively engages at team, center and organization-wide meetings

* Displays professional conduct in all interactions and recognizes and reports concerns about professionalism in self or others

* Demonstrates flexibility and agility in working with others to meet the needs of patients

Financial health

* Monitors own productivity and utilization levels and works with health center leadership to identify opportunities to optimize visit volume

* Be willing to see patients if needed (e.g., late patients, walk-in patients) as the schedule and time allows

* Educate patients on the value of a health care visit

* Leverages nursing visits and other staff where appropriate

* Participate in population health efforts

* Work collaboratively with Medical Director to schedule patients to promote access

* Creatively identifies way to improve flow and efficiency in your day and works collaboratively with team members to implement improvements

* Locks notes in a timely manner (within 48 hours) and fixes and addresses any outstanding claims

Other duties

* Serves on committee(s) as requested by Medical Director or CMO (e.g. P&T, Infection Prevention etc.).

* Effectively and ethically handles all forms of communication according to Unity Policy

* Performs other duties as assigned.

MINIMUM QUALIFICATIONS

* Must be eligible for a DC Professional License. Must be eligible for CDS and DEA (registered in DC)

registrations if a prescribing provider.

* Graduate of an accredited school of nursing

* Must be board certified upon hire in area of specialty. Must be licensed within 90 days of hire.

GUIDELINES

The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies, as well as UHC policies and procedures.

PERSONAL CONTACTS

The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual.

PHYSICAL EFFORT AND WORK ENVIRONMENT

Some walking, standing, bending, and carrying of light items such as books and paper is required.

RISKS

The position involves everyday risk and discomforts, which require normal safety precautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites. The work area is adequately lit, heated, and ventilated. The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be a part of the work of this individual. All medical services shall be provided according to medically accepted community standards of care. The employee shall provide evidence of a recent (within the past twelve (12) months) health assessment that includes a PPD and/or chest x-ray results.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.