Manage Program:

• Manages portfolio/program scope, schedules, risks, issues, changes, dependencies, program operations, and progress against success measures. Identifies business goals and the required measurable success criteria to accomplish the goals, establishes course of action, and defines project tasks.
• Effectively leads governance /meetings to represent the program to all levels of BCBSA stakeholders. Tailors the communication style to the needs of the audience type i.e. senior executives, project teams and other stakeholders. Communicates business and technical risks/issues concisely and clearly. Apply holisic change management process (leverage tools and templates) to create and implement change management strategies and plans that maximize adoption and minimize resistance.
• Ensures change management processes and guidelines. Understand and communicates the impacts and risks of the change to program stakeholders. Responsible for documenting all agreements, action items with assigned owners, due dates and working with the necessary project managers to complete open action items. Manages dependencies across all projects and integrates them towards a common goal.
• Work with business owners to understand roadmaps and budgets along with conducting analysis on the entire grouping of project code financials. Provides information to management and project stakeholders by assembling and summarizing data. Analyzing trends to provide recommendations to improve the program performance.
• Performs analysis of financial information for the program to provide insight into the financial position and trends. Improves financial health by analyzing results, variances and recommending corrective actions.
• Assists in the development of the program budget, as needed, by partnering with key BCBSA stakeholders, ensuring accountabilities are met.

Manage Projects:

• Responsible for managing a single portfolio or large-scaled and/or complex programs, in a mix of methodologies (waterfall, hybrid, agile), to achieve strategic objectives, often involving multiple internal and external stakeholders and teams in a matrix environment large sized projects of high complexity that meets business goals and objectives, leveraging effective decision making and resolution of escalated issues. Directly manage all aspects of the project lifecycle through the defined project management processes.
• Responsible for identifying project scope, creating and tracking project schedule and adjusting project plans and/or resources to meet the needs of customers. Provides oversight of project change control and escalation. Facilitates risk evaluation and development of mitigation plans to meet project objectives. Acts as the customer's primary point of contact for the project. Leads and manages project meetings, documenting action items and tracking follow up.
• Ensure stakeholders receive the necessary information to make sound decisions and trade-offs between scope, cost, and schedule. Rigorously manages scope to ensure commitments are achieved within agreed parameters. Effectively manages vendor deliverables (as warranted by project). Manages project reporting and transparency of project status for schedule, budget, risks, and issues.
• Assesses the physical, financial, and human capital resources to meet project deliverables, considering budget and risk implications. Recommends and works corrective action implementation with functional managers. Provides monthly financial health assessment and coordinates Project forecasts.

Leadership:

• Drives teams at the program and project level. Possesses a strong understanding of issues. risks and program trends with the ability to motivate and direct teams to quickly takes appropriate actions.
• Displays the courage to hold stakeholders at all levels accountable for commitments and actions related to program activities.
• Tailors communication approach to the level and needs of each stakeholder. Can clearly articulate escalation needs, support and timing required from senior leaders.
• Possesses strong meeting facilitation skills to effectively drive discussion across all levels of the organization. Leads by example and is responsible for establishing and maintaining team norms, fostering positive and productive working relationships to maximize the contribution of each team member.

Education

• Bachelors Degree - required
• Masters Degree - Preferred

Certifications

• PMP Certification (or comparable equivalent)

Experience

• Minimum of 8+ years of Project Management experience
• 5 or more years successfully managing cross-functional/matrixed Programs or multiple large- scale enterprise-wide projects
• 1-2 years managing a portfolio.
• Experience in directing and mentoring program and/or project managers/scrum masters.
• Experience working in a healthcare and/or regulated industries.

Skills

• Familiarity with different project management methodologies i.e. waterfall, hybrid and agile
• Knowledge and expertise in the use of Project Management tools and change management techniques.
• Knowledge and expertise in managing software development projects.
• BCBS or health insurance industry background, understanding of health insurance concepts.
• Strong team-oriented interpersonal skills.
• Superior analytical skills to support quality decision making in support of the program/projects.
• Demonstrated political and interpersonal savvy.
• Outstanding communications skills, ability to effectively present concepts and issues for both business and technical audiences.
• Manages conflicts by reading situations quickly, identifying potential solutions and gaining cooperation with minimal disruption.
• The ability to establish and maintain high-level customer trust and confidence.
• Demonstrated development and maintenance of business relationships.
• Outstanding organizational skills to manage and prioritize multiple tasks.
• Ability to work independently, attention to detail and very strong customer service orientation.

People Management

No

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