Job Responsibilities:

• Further develop and maintain the organizational resilience program to ensure the institution can effectively respond to disruptions, and the amount of loss and disruptions can be minimized.
• Develop, evaluate, and maintain continuity and recovery strategies across the institution, with consideration for key interdependencies that can drive resilience.
• Support the development and maintenance of disaster recovery plans and work instructions to recover critical business applications and services, as well as the institution's emergency operations plan.
• Define overall objectives, scope, plans, resource planning and budgeting, metrics for tracking progress while ensuring alignment with customer needs.
• Provide strategic insights to senior leadership around program roadmap from a program management lens in relation to overall departmental/ institutional objectives.
• Collaborate with key leaders in internal functions and partner/vendor organizations to optimize organizational outcomes.
• Provide input into overall budget and variance management for department-wide programs.
• Build systemic approaches around executive sponsor engagement and governance across programs.
• Direct and approve establishment of frameworks/guidelines for the use of contractors and professional service providers and determines their use across programs.
• Drive scalable process improvement initiatives that bring significant benefit to program teams at department level.
• Direct and approve the establishment of frameworks/guidelines for the use of contractors and professional service providers and determine their use across programs.
• Actively drive processes for team management in terms of goalsetting, performance, development, and engagement.
• Coach and develop individuals and ensure they have rich career experiences and rotational opportunities.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Minimum Education and/or Training:

• Bachelor's degree required. Degree focus in resilience-related field preferred (E.g., Emergency Management).
• Proof of DNV education and/or training preferred.

Minimum Experience:

• 10+ years of experience in a business-facing Program Management role, with substantial consulting leadership & program implementation experience.
• Two (2) years work experience in a clinical setting.
• Two (2) years of supervisory/managerial experience required.

Licensure, Registration and/or Certification Required by Law:

• None
• Related certification is preferred (CBCP, CBCI, CEM, etc.)

Special Skills, Knowledge and Abilities:

• Background in organizational resilience planning: Exhibits thorough knowledge and understanding of business continuity, disaster recovery, crisis and emergency management planning techniques, best practices and standards, tools, and technologies. Exhibits experience in designing, developing, maintaining, exercising and/or testing of various types of response plans.
• Exhibits understanding of emergency management and resilience standards and regulations (e.g., DNV, Joint Commission, CMS, ISO, HIPAA, etc.).
• Demonstrated experience managing/ overseeing/ leading multiple/large/complex program(s) keeping the impact on/needs of customer in mind.
• Demonstrated experience in strategic planning, prioritizing of programs and defining approaches for implementation.
• Significant experience in risk management, issue resolution, resource management, and financial tracking across multiple programs.
• Significant experience in operational management, and budget planning & management through multiple diverse program teams
• Experience building systems/tools/processes to leverage program synergies and drive continuous improvement in quality and consistency of programs.
• Experience managing program managers/ teams with direct reporting.
• Proven performance in earlier role/comparable role.
• Significant experience leading large/complex scale events on behalf of the organization.
• Demonstrated experience customizing events based on strategic intent.
• Demonstrated experience influencing and negotiating with internal stakeholders, to achieve the event management goals.

Compensation

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Diversity, Equity and Inclusion

St. Jude Children's Research Hospital has a diverse, global patient population and workforce, built on the principles of diversity, equity and inclusion. Our founder Danny Thomas envisioned a hospital that would treat children of the world-regardless of race, religion or a family's ability to pay. .

Today, we continue the mission to advance cures and means of prevention for pediatric catastrophic diseases through research and treatment. As we accelerate this progress globally, we believe our legacy of diversity, equity and inclusion is foundational to success. With the commitment of leaders at all levels of the organization, we strive to ensure the St. Jude culture, leadership approaches and talent processes are equitable and culturally responsive. View our to learn about the hospital's roots in diversity, equity and inclusion, where we are today and our aspirations for an even better future.

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