NetImpact has an opportunity for a ServiceNow Platform Administrator to join our talented IT Services team. This is a 100% remote position. We are seeking candidates who can demonstrate their ability to perform with agility and act with an understanding of the importance of the customer's mission--delivering value by managing dynamic environments, objectives, and priorities. They will work with key stakeholders to design and develop enterprise business solutions for the customer and serve as a technical resource leading the configuration, development, support, and maintenance of a large, custom ServiceNow application suite of capabilities. The candidate will effectively leverage the ServiceNow platform and their own expertise to implement enterprise business solutions for our customer. They will be a member of a cross-functional team responsible for enhancing the ServiceNow platform, implementing new products, and developing custom ServiceNow solutions. The successful candidate can effectively provide strategic and tactical support to clients, support multiple projects simultaneously, and adapt to changing priorities. This position requires a full-time commitment.

Provides comprehensive production support encompassing Tier 2 helpdesk support workflows, report administration, system maintenance activities, and various types of documentation including technical, training, and metadata.
• Provides on-call support for development, test/staging, and production environments. Uses ServiceNow for tracking customer support inquiries and the system's issue tracking for defects and change requests.
• Provides IT infrastructure expertise, web content management, backup and recovery procedures, issue identification and resolution, system optimization, capacity planning, adherence to security protocols, network, and firewall configuration, and maintaining standard operating procedures.
• Perform continuous system and software monitoring to ensure uninterrupted operations and collaborate with Service Desk and maintenance teams for issue resolution and operational metric analysis.
• Responds to tickets and inquiries per the Service Level Agreement.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.
• Provides on-call support for development, test/staging, and production environments.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Generate operational reports and KPI analysis as needed.
• Maintain production system reliability through utilization of change management process.
• Monitor health, usage, and overall compliance of the application.
• Assist with version upgrades and install patches.

Required

• BS/BA in a related field (Computer Science, Software Engineering, or Business Management preferred)
• 4+ years of hands-on experience as ServiceNow Administrator
• ServiceNow Certified System Administrator
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support.
• Must be eligible to meet government eligibility requirements.

• ITIL v4 Foundations Certification.
• Demonstrated ability to work across cross functional teams across the organization.
• Federal Consulting Industry Experience Preferred

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019 & 2020!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").