We are seeking a COOptical Supervisorwho will oversee opticians working for the Wilmer Eye Institute optical stores in Bethesda and Frederick.

Specific Duties & Responsibilities

• Assist with recruitment of new optical staff.
• Complete on-boarding and training both new and current employees.
• Assist in employees' merit reviews.
• Resolve patient complaints.
• Ensure that compliance with standard operating procedures of Wilmer Eye Institute is followed.
• Authorize and schedule time off for vacations of the optical staff.
• Process budget transfers for JH International Department and other participating foundations.
• Meet with staff and department heads to make sure the proceeds are being processed properly.
• Meet with new physicians to share information on optical services and products for the benefit of their patients.
• Manage optical inventory, open balances, and returns.
• Fit all types of eyewear including progressive multi-focal lenses.
• Know how to adjust and repair frames.
• Teach I&Rs of contact lenses to patients as needed.
• Intercede with contracted labs as needed.
• Prepare and submit all daily sales reports and deposits to Wilmer Finance in a timely fashion.
• Process all invoices for payment through Wilmer Finance.

• High school/ GED.
• Five years optical/ retail experience.
• ABO certification is required after two years of service. Must maintain certification throughout duration of employment.

• Strong knowledge of retail sales practices.
• Professional demeanor and proven high level customer service.

Classified Title: Optician Supervisor
Job Posting Title (Working Title):CO Optician Supervisor
Role/Level/Range: ACRO37.5/03/CD
Starting Salary Range: Min $33,150 - Max $58,500 Annually ($55,640 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00pm
Exempt Status:Exempt
Location:School of Medicine Campus
Department name: SOM Oph Wilmer Vision Services
Personnel area: School of Medicine

Total Rewards
The referenced salary range is based on Johns Hopkins Universitys good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidates conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

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Accommodation Information

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The following additional provisions may apply, depending on campus.Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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