Job Description:
Description of the job requirements:

• You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEM s including Cisco, Juniper, and Cradlepoint.
• It is also preferred if you have mid-level experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, Client's etc.).
• Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.

Must Have:
Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).
Must be flexible to take on new work assignments often with varied technical and customer support responsibilities
Must be able to work various schedules to support 24x7x365 customer commitments. Current need is for the 3rd shift (9:30 pm ET to 6:00 pm ET)
Must be a team player, flexible, and adaptable.
Desire and ability to learn new products and services
Desire to continue your education
Excellent corporate customer service experience
Excellent oral and written skills and proficient in Microsoft applications and Google Workspace (GSuites).
Demonstrated performance as a self-starter
Demonstrated high performance working remotely with little supervision
Sense of urgency in a fast-paced environment
Successful complete of background investigation