QUALIFICATIONS:

Education and/or experience

• Bachelor's degree in Business Administration or related field or equivalent work experience preferred.
• Minimum one year of experience in residential mortgage loan servicing or related field required.
• General knowledge of lending regulations, lien laws, and loan documentation.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Communication Skills

• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Present a professional image in dealing with customers, interdepartmental, and external representatives.

Computer Skills

Reasoning Skills

• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to retain a broad knowledge of tasks performed in the lending functions.
• Ability to analyze and organize financial information and perform complex financial calculations.