Inserso is seeking to provide a Desktop Support Technician to support our DOJ OJP customer. The Desktop Support Technician will conduct site surveys; assess and document current site network configuration and user requirements. Design and optimize network topologies. Analyze existing requirements and prepare specifications for hardware acquisitions. Prepare engineering plans and site installation Technical Design Packages. Develop hardware installation schedules. Prepare drawings documenting configuration changes at each site. Prepare site installation and test reports. Configure computers, communications devices, and peripheral equipment. Install network hardware. Train site personnel in proper use of hardware. Build specialized interconnecting cables.

Responsibilities:

• Deploy, configure, and manage desktop/laptop hardware and software.
• Deploy configure, and manage locally attached printers, storage devices and miscellaneous peripherals.
• Provide Tier 2 support for in-scope software as coordinated through the Service Desk.
• Provide laptop and peripheral device break/fix and Tier 2 support for hardware as coordinated through the Service Desk.

Required Skills/Experience:

• Associate degree or equivalent.
• Must be a U.S. Citizen and successfully complete a DOJ OJP T2 Public Trust background check.
• A minimum of 1 year of experience providing desktop/laptop hardware (including locally attached printers, storage devices and miscellaneous peripherals) and software installation/configuration support.
• Experience installing/configuring Windows 10 operating system.
• Experience with installing/configuring Microsoft Office 2019 & O365.
• Responsible and able to work with minimal supervision.
• Experience using ServiceNow, Remedy or equivalent ITSM.
• Must attain HDI certification within 90 days of employment date.
• If the position requires you to enter certain facilities, you may be required to attest to or provide proof of COVID-19 vaccination or be able to provide a negative COVID-19 test result based upon time frames established by the applicable facility. Additionally, must be comfortable wearing a mask and adhering to social distancing requirements, regardless of vaccination status, unless the position is 100% telework.

Preferred Skills/Experience:

• Microsoft Technology Associate (MTA) certification.
• ITIL Foundation certification.
• Experience supporting DOJ or other similar federal agencies.

• Effectively communicate with customers, stakeholders, and technical specialists.
• This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.

EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.