Please contact your Administrator to change your authorization settings.
Manager/Technology Refresh Program
Location: Rockville, MDReq#: 616290
Company Information
Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice!
You...
Octo has an opportunity for a Manager/Technology Refresh Program to lead efforts providing desktop and laptop computer hardware including computers for new and current staff, and scheduling periodic replacement of outdated and obsolete desktop and laptop computers, tablets, monitors, accessories, and PIV card readers.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions.
Program Mission...
The program will provide desktop management and user support, to include computer systems, mobile devices, printers, and software, for several thousand government and contractor staff across the Maryland Metro area and those working remotely.
Skills & RequirementsRequirements...
* Experience leading a Technology Refresh Program of a similar size/scale.
* Experience with implementing and ensuring adherence to the most current ITIL processes and standards
* Experience with managing to, achieving, and reporting on Service Level Agreements (SLAs) and Operational Level Agreements (OLA).
* Experience balancing the efficiency of support with maintaining the highest standard of quality and customer service.
* Experience and demonstrated ability to write clear and accurate technical and end user documentation (e.g., How To Guides; Standard Operating Procedures; Knowledgebase Articles).
* Experience with managing corporate processes for staff recruiting, hiring, onboarding, coaching, training, assessing performance, retaining, and offboarding.
Years of Experience: 5+ years related experience.
Education/Certifications: Associates; two additional years of experience can be substituted for the degree.
Locations: Rockville, MD/Maryland Metro Area.
Clearance: Ability to obtain and maintain an agency Public Trust clearance.
Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.
Octo is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Octo will be the hiring entity. By proceeding with this application, you understand that Octo will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ".