Essential Duties And Responsibilities
Help identify, track, and coordinate any routine escalated issues or tickets, working with other IT areas to ensure processes run smoothly and issues are resolved rapidly.
Communicate vendor/service provider alerts and bulletin information to internal end users, other departments, and/or senior management whenever applicable.
Work with internal support teams and vendor support to resolve incidents/alerts that disrupt the customer experience; gather and track RCAs to present to senior officers.
Partner with Enterprise Project Management Office (EPMO) on new initiatives for channel; support all platform upgrades as needed.
Execute system testing & identify issues that affect system processes, and assist in correcting them; ensure compliance through testing and analysis, security related patches and testing support for maintenance releases, as well as larger project releases.
Maintain confidentiality of Bank customers.
Adhere to all regulatory requirements.
Adhere to *** ISD processes.

Skills, Education And Experience
Bachelor s degree in Technology/Computer Science preferred.
5+ years of experience in retail/consumer banking application support function preferably in Digital Banking IT Support.
Knowledge of digital eco system including online/mobile banking technology is a must.
Experience working with or supporting aggregators (Plaid, FInicity, Yodlee, etc.)
Familiarity with Cloud tools, architecture, technologies: Azure, Kubernetes, Tanzu, Microservices
Experience working with monitoring and alerts and tools such as, Moogsoft, CA APM, Splunk logging, Dynatrace.
Experience working with APIs, UUX flow, web & app based technologies, and mobile application environment amongst others typically used in Digital Banking.
Must be comfortable with development tools including C sharp & Java/Java script in Windows/Windows .net environment with a good understanding of overall architecture. Expert knowledge is not required .