Wanted: An experiencedOperations Support Center Leadwith demonstratedexperience inprovidinghelp desk and enterprise support services leveraging industry-standard service management best practices on a 24x7x365 basis.Thisleadshall use and support TSA's trouble ticket tracking system that supports all IT services related to trouble reporting, incident resolution, and request for IT services.Preference given to candidates who canbring successful program leadership and ITIL implementation experience to guidethe stabilization and improvement of Service Desk operations as enterprise IT services are modernized and ITSM practices are adopted.
As an Operations Support Center Leadyou will:
A week in the life of aOperations Support Center Lead:
Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.
Company Awards:
Veteran Hiring Awards:
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $115,000 - $155,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.