JOB SUMMARY:

The Population Health Navigator drives high-volume outreach interventions designed to engage new and existing clients to access the right care at the right time. Working closely with Population Health leadership, the Navigator seeks to close preventative care gaps in close coordination with clients, care teams, and specialty offices, and by leveraging available data repositories such as CRISP. Daily responsibilities include conducting outreach via phone calls and text messaging to schedule appointments, respond to client inquiries, address barriers, and support the client and care team for successful gap closure and continuity of care.

MAJOR DUTIES AND RESPONSIBILITIES:

Patient Focus

• Provides education, coaching, and support to new and existing clients due for preventative health services, including cancer screenings, wellness exams, and chronic disease management.

Communication

• Utilizes best practices in motivational interviewing to support client engagement.
• Communicates clearly with clients, care teams, and partners to convey pertinent information.
• Responds to inquiries in a timely, courteous, and efficient manner.

Workplace Computers and Equipment

• Schedules medical appointments accurately according to organizational guidelines; inputs registration information when appropriate.
• Retrieves and indexes clinical information from multiple sources to ensure continuity of care for clients.
• Accurately documents and routes care coordination and phone notes in EMR.
• Utilizes required platforms (Microsoft Office Suite, EMR, CRISP, EZAccess, ExactSciences, and more) appropriately and in accordance with HIPAA standards.

Teamwork

• Collaborates with other members of the Navigation team for peer learning, feedback, and support.
• Consistently positions self as resource for client and care team for successful gaps closure.

SKILLS AND ABILITIES:

Excellent customer service skills

Good interpersonal skills

Proficient in Microsoft Office Outlook, Word, and Excel

Attention to detail

Ability to learn quickly

Ability to adapt to change

Team player

Able to take and follow through with delegated tasks

Bi-lingual skills a plus

EDUCATION:

Required: High School Diploma or GED

Preferred: Some college

EXPERIENCE:

Required: One year experience working in healthcare setting