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Systems Administrator
Location: Rockville, MDReq#: 614376
Company Information
Octo, an IBM company, is an industry-leading, award-winning provider of technical solutions for the federal government. At Octo, we specialize in providing agile software engineering, user experience design, cloud services, and digital strategy services that address government's most pressing missions. Octo delivers intelligent solutions and rapid results, yielding lower costs and measurable outcomes.
Our team is what makes Octo great. At Octo you'll work beside some of the smartest and most accomplished staff you'll find in your career. Octo offers fantastic benefits and an amazing workplace culture where you will feel valued while you perform mission critical work for our government. Voted one of the region's best places to work multiple times, Octo is an employer of choice!
You...
Octo has an opportunity for a Systems Administrator to work with Desktop Platform activities and desktop support for a leading health agency.
To be successful in this role, you should have a wide range of skills in computer hardware (laptops, desktops, mobile devices, telecom), software, and experience with ServiceNow.
Us...
We were founded as a fresh alternative in the Government Consulting Community and are dedicated to the belief that results are a product of analytical thinking, agile design principles and that solutions are built in collaboration with, not for, our customers. This mantra drives us to succeed and act as true partners in advancing our client's missions.
Program Mission...
The program will provide desktop management and user support, to include computer systems, mobile devices, printers, and software, for several thousand staff across the Maryland Metro area and those working remotely.
Skills & RequirementsRequirements...
- At least 3 years' experience in the server administration and Desktop Platform Management (DPM) field.
- Performing tasks related to daily operations and maintenance of systems in an enterprise environment.
- Experience with Windows and Mac OS.
- Experience with Active Directory.
- Experience with Apple iOS and other mobile/tablet devices.
- Installing and verifying operating system patches.
- Monitoring performance, health, and availability of systems and mobile devices
- Experience using JAMf, BigFix, WSUS, SCCM, MobileIron/ivanti for mobile device management.
- Managing assigned ServiceNow tickets as well as queue management.
- Experience with leading ITIL standards and hold an ITIL Foundations certification (or obtain within the first 3 months of hire).
Years of Experience: 3 years' experience in the server administration and DPM field.
Education/Certifications: ITIL Foundations certification within three months of hire.
Locations: Rockville, MD Area.
Clearance: Ability to obtain and maintain an agency-level Public Trust clearance.
Octo is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information. Selected applicant will be subject to a background investigation.
Octo is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Octo will be the hiring entity. By proceeding with this application, you understand that Octo will share your personal information with other IBM affiliates involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ".