Posting Summary
Safe Kids Worldwide (Safe Kids) is a nonprofit dedicated to protecting kids from preventable injuries, the number one cause of death for children in the United States. Safe Kids is a separate 501(c)(3) and an affiliate of Children's National Hosital. Safe Kids is a go-to resource to help parents and caregivers keep kids safe from car crashes, fires, falls, poisoning, and more. Through more than 400 coalitions in the United States, Safe Kids works with children's hospitals, trauma centers, first responders, and public health experts to get evidence-informed, life-saving information to families, no matter where they live, to influence behavior change. Safe Kids engages in improving public health and prevention, which includes research, education, awareness, and public policy. Since 1988, the work of Safe Kids has contributed to the more than 60 percent reduction in childhood unintentional injury deaths in the United States.
The Safe Kids Worldwide (SKWW) Customer Service Representative (CSR) is the primary customer point of contact for the organization. Provides customers with gold-standard customer service regarding CPS course and recertification registration, billing, payment processing, policies, and procedures, and other Safe Kids Worldwide programs and departments as needed. Demonstrates excellent customer focus and dedication to meet the expectations and requirements of internal and external customers. Performs administrative duties as assigned. This position may be subject to variable hours and shifts.
Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
3 years' payment processing or customer service experience (Required)
Required Skills/Knowledge
Excellent verbal and written communication skills
Account resolution and problem solving
Proficient in MS Office
People skills (including adaptability and empathy, compassion, integrity, teamwork)
Functional Accountabilities
Customer Communication and Service
Operational Support
Customer Billing Issues and Payment Processing
Complaint Resolution
Safety
Organizational Accountabilities
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety