Office Hours are Monday through Friday 8:15 a.m. - 4:30 p.m. Applicants should be able to work 25 hours per week during Fall and Spring, with a potential of working 35 hours during the summer. Actual schedule varies depending on office needs.

The Student Service Agent serves as the primary point of contact for the Office of the University Registrar to prospective and current students, parents, and the public. The Student Service Agent will maintain knowledge of university policies and procedures regarding student records, registration, myNKU, Degree Audit, and other academic policies/procedures. The Student Service Agent will provide prompt and thorough professional resolution to student questions and concerns while exceeding customer service expectations. The Student Service Agent will complete trainings in FERPA, phone and customer service etiquette, SAP GUI, Perceptive Content, and will be expected to upkeep knowledge of university policies/procedures, and the services offered by other campus departments to properly guide students/faculty/staff/public.

Responsibilities include but are not limited to general office duties such as:
Answer Multi-line Telephone
Filing, Copying and Typing
Routing Mail
Running Errands on Campus
Database Entry
Assist With Special Projects
Other Duties As Assigned

Students work approx. 20 hours per week

Desirable traits and qualifications include strong writing skills, ability to think critically and analytically, proficiency with Microsoft Office applications, the ability to work independently, a positive attitude, good academic standing, and a willingness to learn.

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
It is Northern Kentucky University's policy to ensure equal employment opportunity for all persons and to take the necessary actions needed to recruit, employ, train, promote, and retain qualified faculty and staff, including members of protected groups. Discrimination against any individual based upon protected status, which is defined as age, color, disability, gender, national origin, race, religion, sexual orientation, genetic, or veteran status, is prohibited.