QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

As we continue to grow as QuidelOrtho, we are hiring for a Manager, Field Application Services in the Northwest Region. The Manager, Field Application Services is responsible for standardizing best-in-class technical support for Clinical Laboratory (CL), Transfusion Medicine (TM), and Automation to improve operational efficiency and decrease Test of Record (TOR) times for Field Application Specialists (FAS). Responsible for identifying and developing best practices for solution implementation, customer laboratory configuration, and retention and menu expansion of current customers. This position manages a team of Area Technical Specialist and Field Application Specialists to implement standards.

This position will be located and manage the team in the Northwest Tech Region of the West Area which includes California, Nevada, Utah, Oregon, Washington, Montana, and Idaho. Candidates must have the ability to personally attend to clients for in-person meetings (either on a regular or emergency basis) on short notice, thus requiring reasonable geographical proximity to clients.

• Leads, manages, and develops key competencies for FAS and ATS by co-traveling with team; Actively coaches, provides professional feedback, drives best practices to meet annual objectives and developmental goals.

• Creates, analyzes, and reports on the team's metrics and efficiencies.

• Coordinates with Implementation; Schedules training time and qualify laboratories for appropriate and necessary equipment and materials, achieving or improving implementation timelines.

• Develops strategy for driving efficient implementation and reducing TOR times through deep product knowledge and creation of optimal, standardized QuidelOrtho processes; crossed trained in CL, TM, and Automation.

• Develops a strategy for improving customer retention rates by uncovering, standardizing, and deploying best practices that improve execution of pre-defined customer touchpoint/call plan, customer consultation, troubleshooting, and process for customer training.

• Develops a strategy for strengthening FAS' ability to identify and close menu expansion opportunities; Work with ATS' to operationalize menu expansion strategy, including developing standards, tools, and other resources for the field to improve menu expansion activities.

• Develops FAS team competence on new product launches. Provides support to Marketing, as needed, for product training workshops.

• Anticipates potential problems in accounts and identifies solutions prior to issues arising and ensures high levels of satisfaction through the customer experience.

• Develops and implements technical support strategies for targeted accounts.

• Communicates product complaints to Technical Support for documentation.

• Maintains customer commitment by leveraging consultative relationships in accounts and suggesting additional assays as appropriate.

• Pursues improvements in the installation process while keeping in mind a goal of bringing customers online with new products as professionally and quickly as possible.

• Consults with customer to optimize technical processes to maximize the customer's internal improvement initiatives.

• Evaluates competitive landscape in accounts and communicates information to all levels of the regional sales team.

• Works with field sales as a technical liaison to strategize and close new business in large opportunities.

• Develops and implements protocols and workflow recommendations for customers in conjunction with Marketing, Clinical/Regulatory, and Sales.

• Maintains awareness of instrumentation trends in the marketplace and uses that information to develop technical training materials (documents, protocols, evaluation tools, job aids, etc.) that addresses QuidelOrtho's competitive advantage for use at customer sites or with distributors.

• Provides voice of customer, competition, recognized threats, and marketplace trends to cross-functional teams devoted to product and process improvement, product development, marketing, regulatory, and quality assurance.

• Reviews and approves technical training materials for use at customer sites or with distribution.

• Presents and teaches others how to present products professionally. Answers unmet customer needs, displaces competitive products, and introduces new products as developed by the Company. Eloquently communicates QuidelOrtho message at the highest level at customer meetings.

• Provides technically relevant information with team members. Seeks out knowledge in relation to new products and related technical considerations. Recognized as a technical expert by field teams and customers.

• Operates as an effective and embedded member of the regional team; actively strategizes the territory plan and maintains a good understanding of territory needs.

• Develops and maintains relationships in cross functional areas.

• Coordinates various cross-functional projects.

• Carries out duties in compliance with established business policies and any additional duties as assigned.

• Demonstrates a high degree of ethics and professionalism while interacting with customers, vendors, and co-workers.

• Perform other work-related duties as assigned.

Required:

• Education: Minimum of a Bachelor's Degree or equivalent in life sciences, medical technology, related field, or equivalent education and experience

• Experience: Six (6) to eight or more years of experience (or related experience) in a technical/sales and/or training role in the medical device/diagnostic market

• Registration(s) as a medical technologist, microbiologist, or specialist virologist or similar training/certifications required

• Must have a valid US driver's license in good standing

• Ability to mentor, coach, and train newly hired and junior members of the team

• Ability to articulate feedback to drive the desired behavioral outcome

• Proven record of accomplishment with demonstrated ability to manage a territory successfully

• Computer proficiency in Word and Excel

• Strong communications, leadership, selling, and negotiation skills, along with strong organization awareness

• Ability to support and convey corporate messaging to the team

• Excellent presentation skills with ability to explain complex concepts in a clear and thoughtful manner

• Attention to detail, with sustained accuracy in contact records

• Ability to work autonomously, and at the same time promote and facilitate a team effort

• Ability to think strategically, bring a high level of creativity to the organization, and ability to make difficult decisions

• Advanced knowledge of the lab setting and good lab practices

• Advanced knowledge of general Laboratory procedures, relevant guidelines, pertinent literature, and current trends in healthcare

• Excellent observation, troubleshooting, and analysis skills

• Ability to propose and implement corrective actions that are accepted and sustainable by the customer

• Comprehensive understanding of the Customer-centric Sales Model

• Ability to uphold and support individual and company values

• A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenue

• High level of ethics and integrity that embodies best practices and supports highest corporate values

• Travel: Up to 75% will be required including overnight travel

Preferred:

• MT/CLS/PHD Degree

• Experience in the medical device/diagnostic market, with at least two of the six years of experience in a clinical laboratory setting preferred.

• Three (3) years of management experience preferred.

• Experience in an Advanced Clinical Chemistry and Transfusion Medicine, Microbiology, Virology, or an immunology laboratory desired.

• Certified Green Belt Lean Six Sigma.

• Ability to speak a second language

Internal Partners:

Interacts frequently with areas across the Company devoted to sales, customer service, technical service, product management, quality assurance, and regulatory.

External Partners:

Interacts with end use customers and distributors in a variety of settings and at levels from individual contributor to high level decision maker. Consults, troubleshoots, and implements corrective actions with end use customers in conjunction with account managers or distributors. Works with minimal supervision.

Typical outside field based environment. Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment. Must be physically able to travel up to 75%. Must maintain a valid driver's license and must own and maintain an automobile suitable for travel to customer sites, airport, etc. Travel includes domestic and international travel and may include airplane, train, automobile, and overnights. On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone. Must be able to work evenings and weekends, as required, to participate in trade shows, regional, and national meetings. Must be able to lift up to 30 lbs.

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $85,000 to $145,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

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