Patient Access Associate 2
Arlington, VA 
Posted Today
Job Description
As a Patient Access Associate 2, you will provide excellent service by identifying customer needs and fulfilling customer expectations. To help achieve our mission, you will perform assigned duties related to patient admissions while completing assigned activities related to patient scheduling for medical procedures. Verifying and entering insurance information and authorization/referral requirements into databases is of vital importance. Counseling patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services is expected. Ensuring a safe patient care environment to the fullest potential, in an effort to achieve team goals, is required.

Job Responsibilities
  • Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
  • Accepts and provides direct/honest feedback between team members in a non-punishing manner.
  • Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
  • Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
  • Gathers information about customer complaints in a courteous and professional manner.
  • Troubleshoots individual admission issues in collaboration with other departments/staff.
  • Identifies and communicates payroll authorization and referral requirements.
  • Delivers an acceptable volume of work with high levels of accuracy.
  • Other duties as assigned.

Additional Requirements


High School Diploma or GED


1 year of healthcare patient access experience, or 1-year experience in healthcare revenue cycle, or bachelor's degree


Basic communication and computer skills.

If hired or transferred into an Ambulatory setting, team member is expected to successfully complete Inova Service Excellence Training within three months of hire/transfer date.
As a recipient of federal financial assistance, Inova Health System (“Inova”) does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, sex, sexual orientation, disability, or age in admission to, participation in, or receipt of the services or benefits under any of its programs or activities, whether carried out by Inova directly or through a contractor or any other entity with which Inova arranges to carry out its programs and activities.
This policy is in accordance with the provisions of Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Section 1557 of the Affordable Care Act, and regulations of the U.S. Department of Health and Human Services issued pursuant to these statutes at 45 C.F.R. Parts 80, 84, 91 and 92, respectively.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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