ZENETEX is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. We have offices located in Washington, DC, Maryland, Virginia, North Carolina, Oklahoma, New Jersey, and California. We are an organization committed to growth and shared success for all stakeholders; we are customer-driven, mission focused, and operate with integrity and trust in all relationships. We are currently hiring for a IT Support Specialist to support our Navy International Programs.

NOTE: This position will require U.S. citizenship and an active DoD Secret clearance

Perform duties in information technology management to include, issuing, tracking, recording, and troubleshooting command mobile devices, external hard drives, computer headsets, and phone headsets. Use judgment and initiative to determine the approach or action to take in non-routine situations; will interpret and adapt guidelines in a frequently changing environment, and maintain and update the NIPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual"
• Serve as liaison between Navy IPO personnel and DONCIO Mobility Team. Submit ITD tickets to DONCIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, for missing, lost, or stolen devices, and for requesting any out-of-baseline features along with accompanying documentation
• Assist users with initial setup of mobile devices and mandated operating system updates. Resolve any issues with mobile devices (incorrect PIN, password, e-mail not synching, etc.) by performing basic troubleshooting prior to placing a trouble call with DONCIO ITD ticketing system. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements
• Issue and track Mobile User Agreements and IT peripheral equipment (external hard drives, headsets, etc.). Coordinate assignment of devices with government POCs so command MasterData Repository is properly updated to reflect device assignment
• Perform the duties of the Navy IPO Access Control Specialist/Receptionist during their absence
• Respond to IT helpdesk inquiries. Assist helpdesk lead with IT trouble calls. Track helpdesk issues via Navy IPO SharePoint portal

Required Education:

• Bachelors degree in related field
• A+ Certification

Desired Experience:

• 2-4 years' experience in IT customer support
• Familiarization with Apple and Android mobile devices

Requests for reasonable accommodations will be considered to enable individuals with disabilities to perform the principal (essential) functions of this job.

• This position will require U.S. citizenship and an active DoD Secret clearance

ZENETEX is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.