Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

As the company continues to grow, we are seeking a Laboratory Automation Support Specialist for the US. This is a remote, work from home position that offers a company car, gas card, laptop, and cell phone, and all vehicle maintenance will be covered by Ortho.

• The Laboratory Automation Support Specialist will coordinate, manage, implement, and perform escalation service support for new and existing automation and middleware equipment. He/she is actively engaged for the entire automation instrumentation installation, including pre-sale, pre-installation, installation, and instrument go-live and follow -up support.

• Work with the Project Manager and Installation Engineeron pre-installation planning, initial installation, and set up, testing, connectivity, and troubleshooting for Ortho's middleware products with and without an Ortho automation system.

• Providesupport for Ortho's Middleware Solutions and respond to the most difficult system problems, counseling customers, Sales Representatives, Laboratory Specialists (LS), and Field Service Engineers on corrective and preventative measures.

• Demonstrate the leadership and expertise to mentor LSs and FSEs.

• Perform pre-implementation activities including support of the sales process, pre-installation meetings, assess customer readiness for LIS interface communication, network security, and connectivity.

• Establish customer-specific workflow decisions allowing the successful integration of Ortho products including automation.

• Perform verification and acceptance testing, training of lab personnel.

• Perform post-implementation support activities (on-site and remote) including answering questions, troubleshooting, and solving problems, following the Ortho Clinical Diagnostics escalation process.

• Perform other work-related duties as assigned.

Candidates should be aware that the Company currently requires customer-facing workers to be fully vaccinated for COVID-19 and credentialed. New customer facing employees should be vaccinated for COVID-19 by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

• BS/BA Degree in Medical Technology, Information Systems, Computer Science, or Computer Engineering is required.

• Minimum of 3 years of experience in project management or similar field experience required.

• Knowledge of the clinical lab is critical and IT professional certifications are preferred: A+, N+, S+, MCSE.

• Technical skills and knowledge with communication interface protocols, cabling & networking, data stream analysis, and troubleshooting.

• Experience supporting and troubleshooting Windows operating systems, Ethernet and TCP/IP knowledge, browser configurations, internet connectivity configurations, firewall configurations, communication protocols including HL7, ASTM, or other protocols.

• Previous experience in medical technology, workflow, Middleware devices, PC knowledge, networking, and interface protocols.

• Experiencein a hospital setting supporting Instrumentation and Laboratory Information Systems, including troubleshooting RS232 serial and TCP/IP interfacing.

• Ability to do up to 80% domestic travel.

The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $65,000 to $118,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

#LI-Remote