Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

• Schedules and performs Periodic Maintenance, installation, repair, and modification of equipment within assigned areas of responsibility. Is responsible to maintain all equipment and systems to attain designated product performance metrics.
• Maintains all records in accordance with regulatory requirements. This includes following the defined Complaint Handling Procedures relative to complaint identification, documentation, resolution, and escalation.
• Responsible for maintaining and managing all assigned company assets that may include but are not limited to: Tools, parts inventory, company vehicle, computer & accessories.
• Conducts technical training and product briefing with customers, vendors and company representatives as needed.
• Supports sales partners efforts to attain business objectives.
• Perform other work-related duties as assigned

Minimum Education or Equivalent Experience Required/Preferred

Professional degree: Associate Degree or BS degree in Electrical Engineering / Electronics / Mechanics, Biomed or related field. At least ten (10) years of proven equivalent experience in the position or similar responsibilities can be considered.

Minimum Years of Related Knowledge, Skills and Abilities Required/Preferred (Include any required computer skills, certifications, licenses, languages, etc.)

Minimum of five (5) years' experience as a Field Service Technician
English advanced
Spanish desirable
Basic Analysis and interpretation
Build effective relationships
Basic Communication and presentation skills
Ability to work independently
Teamwork
Problem solving
Results and Performance Driven
Sense of Urgency
Technical and professional knowledge of OpCo systems and solutions
Follow up and control