Computer Operator
Grapevine, TX 
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Posted 9 days ago
Job Description
Title:
Operations Center Technician

Skills:
Operations Center, UNIX, Windows, Code Deployment, scripts, logs, event monitoring, helpdesk, batch processing.

Description:
Operations Center Technician - Contractor
Are you looking for an Entry Level position that will give you the knowledge of how Information Technology Infrastructure works within a stablished organization, where you can use your expertise to develop and market cutting-edge interactive and digital products?

Thryv connects consumers and advertisers across multiple digital platforms with over 3000 employees. You can help support exciting new products and services for our growing portfolio of brands including Thryv.com, YELLOWPAGES.COM, Superpages.com, and Dexknows.com.

Position Summary:
This is a 24/7 team responsible for production systems health monitoring, deployment of code changes, and escalation handling. Successful candidates must be able to multi-task and prioritize system events according to severity and escalation procedures. Candidates must be comfortable communicating quickly and accurately in the event of production emergencies, both with internal and external groups. This individual must also be comfortable navigating through basic UNIX and Windows environments and be involved in actively troubleshooting and/or resolving production issues.

The ideal candidate must also be able to work from 12 AM to 8:30 AM Central Time in the DFW area.

The resource will work at the DFW office since we need to watch the datacenter alarms after hours. It will be 3 days at the office and 2 days remote.

General responsibilities include:
* Execution of Event Management - 24x7x365 detection and correlation of events through use of tools for UNIX and Windows environments hosting various based web platforms using server, network, and application monitoring systems.
* Tier 1 support of production issues via triage, escalation, and drive to resolution while troubleshooting, communication, and subsequent updates.
* First line of investigation, diagnosis, and validation of Events and Incidents reported. Issues are owned from start to finish and tracked in the Enterprise Change Management ticketing system. The Operation Center is responsible for gathering troubleshooting information either for direct resolution or for an escalation destination party.
* Flexible with the ability to handle stressful situations such as initiating emergency conference bridge calls and sending quick and accurate outage notifications.
* Communicating between departments, vendors, and partners as a central repository for information regarding production site, Customer Support, Help Desk and Core Systems issues across the entire organization.
* Understand, detect, describe, and evaluation of the impact a deviation might cause to the service triggered by a notification of a scheduled task, reports from user(s), or other means.
* Organization, administration, manage, logging, follow-up and closing of work orders and ticket requests for the Operations Center
* Knowledge of Autosys or TWS batch processing a plus.

Minimum Qualifications and Technical Requirements:
* Be comfortable working in a command line as well as GUI environments
* Be able to run command line scripts, grepping logs, troubleshooting errors.
* Excellent written and oral communication skills
* Must be able to accurately report information in a timely manner.
* Experience with New Relic or Nagios a plus.
Advantage Resourcing makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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