Field Service Engineer- Raleigh, NC
Raleigh, NC 
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Posted 1 month ago
Job Description
The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

As the company continues to grow, Ortho Clinical Diagnostics, a global company, is recruiting for a Field Service Engineer in Raleigh, NC. This is a remote position covering customers throughout the Raleigh, NC territory. The ideal candidate will be located within the assigned territory for this position. This work from home position offers a company car, gas card, cell phone, and laptop, and all vehicle maintenance will be covered by Ortho.

The Responsibilities

  • We seek a qualified individual with experience installing, operating, maintaining, repairing, and modifying electromechanical equipment, preferably in the field. Troubleshoot technical problems and systems issues.

  • Determine technical solution per product and customer specifications and recommend actions to company or customer representatives for the coordinative product solution.

  • Conducts technical analysis of product implementations, modifications, and product enhancements in accordance with specific customer specifications and implementations.

  • This position will also require the individual to assess Customer needs and recommend solutions per product specifications and Customer Specifications.

  • As needed, conduct technical training and product briefing with customers, vendors, and company representatives. Act as a local on-site representative to customer's organization. Manage all territory responsibilities, including Preventive Maintenance (PM) & upgrades, software & hardware. This position requires the individual to provide service support in the hospital/clinic laboratory environment.

The Individual

Candidates should be aware that the Company currently requires customer-facing workers to be fully vaccinated for COVID-19 and credentialed. New customer-facing employees should be vaccinated for COVID-19 by their start date. The Company is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

  • A minimum of an Associate's degree in Electronics or Electrical/Mechanical Engineering, or 4 to 6 years of related military experience, is preferred.

  • A team player that is self-motivated & interacts appropriately with peers, sales counterparts, and customers is required.

  • The ability to organize and express ideas clearly, verbal and written, in individual or group situations; working effectively is required.

  • Must possess appropriate technical knowledge and can utilize that knowledge to effectively perform required job functions with an effective level of competence, demonstrating a high degree of knowledge in electro-mechanical, chemistry, computer, and/or other related disciplines.

  • Ability to effectively manage assigned workload within allotted time constraints.

  • Ability to do 50-75% overnight travel to Rochester, NY, in the first few months of training.

  • Ability to travel around the territory, with occasional overnight travel (1-2 nights per week).

  • This candidate must have the ability to lift 75 lbs.

  • A valid driver's license is always required.

  • Extended hours may be required.

IF YOU ARE INTERESTED IN APPLYING FOR THIS POSITION:

In addition to submitting your resume and completing theapplication, please click on the following linkto complete a short questionnaire which will tell us a bit more about you:

Equal Opportunity

Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at



"At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career.

Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law."

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
4 to 6 years
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