AV/Print Technician
Raritan, NJ 
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Posted 21 days ago
Job Description
The Career Potential

Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.

Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.

The Opportunity

As the company continues to grow, we are seeking an AV/Print Technician. The technician will troubleshoot, repair, and set up moderately complex audiovisual and network printer equipment per applicable documentation. This position supports the Raritan campus location in a timely repair of equipment and devices to ensure meeting room and print device uptime and productivity. Performs root-cause analysis, communicates recommendations, and implements solutions that prevent reoccurrence. Provides enhanced support with third-party vendors. Participates in the add remove of new\existing equipment. Provides input and technical support to new projects. This position is located in Raritan, NJ.

The Responsibilities

  • Support employees by troubleshooting tickets, email and phone requests.
  • Install, troubleshoot, and repair audio-visual equipment used in meeting rooms.
  • Act as collaboration tool admin (Teams, Webex, Zoom) in requests, training, and support.
  • Develops knowledge base articles for end-user reference.
  • Performs routine and non-routine preventative maintenance in accordance with approved methods and documentation.
  • Maintains print device inventory and manages print server queues include the add/remove of new/decommissioned print devices.
  • Manage, repair, and deploy printers locally and remotely.
  • Documents all work activities via service now ticketing system.
  • Applies safety procedures to all work and uses PPE as required by area.
  • After hours or early reports possible.
  • Performs other work-related duties as assigned.

The Individual

  • A minimum of 2 years of hands-on experience troubleshooting PC, AV and Print Devices; and equivalent combination of education and experience.
  • Ability to think and work independently, coordinate with team members, and escalate as required to perform all tasks.
  • Excellent written and oral communication skills.
  • Strong interpersonal and customer service skills.
  • Software application use and installation experience.
  • Experience installing/maintaining/troubleshooting a variety of AV equipment and software platforms.
  • Must have the ability to resolve technical issues under pressure.
  • Experience building, maintaining and fixing Windows 10 systems and PC hardware.
  • Experience managing network print solutions and server queues.
  • Experience managing inventory.
  • Ability to pull data from multiple IT solutions for the purpose of reporting or to highlight issues.
  • Performs other work-related duties as assigned.

Educational Requirements:

  • Microsoft server experience.
  • Active Directory knowledge.
  • Basic Networking Skills.
  • Aware of Pharma Compliance.
  • Knowledge of ServiceNow Ticketing system.
  • Knowledge of Ricoh printers and the Ricoh management solution a plus.
  • Knowledge of AV equipment and software platforms.

EOE/AA Disability/Veteran

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"At Ortho Clinical Diagnostics, we are proud of the empowering, inclusive and innovative culture we are growing. Our team is passionate about our work, and brings deep knowledge, industry experience and diverse thinking that drive results, making Ortho a place to grow your career.

Ortho Clinical Diagnostics is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by law."

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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