Student Technology Support Specialist (Norse Tech Bar)
Highland Heights, KY 
Posted 19 days ago
Job Description
Posting Details

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Position Information

Working Title Student Technology Support Specialist (Norse Tech Bar)
Department IT Central
Type of Work Study Institutional, Federal
Building/Office Location UC - University Center
Work Schedule
Preference for this posting will be given to candidates that have availability to work on Tuesdays and Thursdays in the Fall.

Normal schedules will vary (up to 25 hours per week primarily M-F 8:00 am -6:30 pm during the Academic Semesters, up to 35 hours during the Summer) with opportunity for weekend and/or evening hours as needed.
Job Description
Student Assistant to provide technical assistance to students, faculty and staff during various hours primarily in a face to face environment on campus with possibility of some desktop, telephone, and chat support.
Primary Responsibilities
Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance.

Knowledge of set ups and installations of software and email services on smart phones and tablets preferred.

Courtesy and customer service skills are imperative.

This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time.

Technology hardware inventory tracking is an important component of the position.

Familiarity with laser and photo quality printers is preferred. This includes changing toner cartridges, printer setup, etc.
General: Courtesy and customer service skills are critical. Must be able to listen actively and demonstrate good written and oral skills. Ability to communicate effectively; both verbally and in written format. Capable of working independently, and accepting responsibility. Must be diligent, responsible, and on time. Attention to detail is needed. Experience in working with students and educators and maintaining a positive attitude about the use of technologies and avoiding frustrations is needed. Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical.

Skill: Customer Service experience in a face to face environment preferred, telephone and chat support experience a plus. Previous experience working with multiple platforms of operating systems preferred. Maintaining a positive attitude about the use of technologies and avoiding frustrations is needed. Advanced computer skills and knowledge of software including Microsoft Office required. Experience with specialized software like the Adobe suite preferred. Experience troubleshooting computer, tablet and smartphone problems preferred.

Minimum Education Some College
Pay Rate $11.50/hr
Posting Detail Information

Requisition Number 20221559
Job Open Date 05/07/2022
Job Close Date 07/01/2022
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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