Customer Service Representative
San Diego, CA 
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Posted 22 days ago
Job Description
Job Title: Customer Service Representative
Company Intro:
TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer
Come join an innovative team making a difference to our customers and partners in the Aerospace & Defense, Automotive, Computing, Industrial & Instrumentation, Networking & Communications, and Medical industries. TTM Technologies, Inc. is a leading global printed circuit board manufacturer, focusing on quick-turn and volume production of technologically advanced PCBs, backplane assemblies and electro-mechanical solutions as well as a global designer and manufacturer of high-frequency radio frequency (RF) and microwave components and assemblies. We strive for an environment of excellence where you are encouraged to think creatively and innovatively in order to develop a professional future centered on growth and opportunity.
We are passionate about growing our business and place a high priority on team work, communication and collaboration! If you can see yourself as an integral part of the TTM team, then explore our career opportunities and apply today!
Scope:
The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer's order and increase the revenue of the corporation.
Duties and Responsibilities:
  • Able to quote from drawings or information supplied by customers to adequately book orders
  • Establish and maintain standard pricing levels at quotation
  • Negotiate and follow up on sales quotations to secure and book job orders
  • Address, resolve and communicate customer issues concerning manufacturability of products
  • Complete error free order entry into pre-established software and systems
  • Track job orders from booking to product release
  • Understand and maintain database of records for backlog reconciliation
  • Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
  • Communicate with manufacturing departments to resolve on time delivery and quality issues
  • Maintain complete and accurate customer contact information
  • Set forth to meet and achieve daily goals
  • Responsible for providing and interpreting reports on sales activities and objective measurements
  • Develop, solicit and generate new customer accounts
  • Develop and maintain an organized work area
  • Balance workload to meet goals
Essential Knowledge and Skills:
  • Must clearly understand technology associated with manufacturing high technology circuit boards
  • Project independence, motivation and a success driven approach to complete responsibilities and meet goals
  • Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
  • Able to use superior customer-oriented telephone etiquette
  • Ability to coordinate and work effectively with many different departments, companies and personalities
  • Ability to read, write and communicate in English to the degree necessary to perform the job
  • Ability to work under pressure and prioritize tasks
  • Ability to multitask
Education and Experience:
  • Experience in an inside sales environment preferred; printed circuit board industry experience a plus
  • Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
  • Bachelor's degree preferred, but not required
  • Due to ITAR site requirements, candidate must be a US Citizen
  • Be able to obtain a security clearance
Total Rewards Information
At TTM you will be joining a team that spans across nearly 20 facilities in North America that are bringing game-changing electronics to the market. As a teammate we are dedicated to providing opportunities that help you excel and reach your potential, so join us in our commitment to excellence and be part of the team that is Building the Future.
Listed below are some of the many benefits that TTM offers our teammates. Benefits are available on the first of the month following date of hire based on plan eligibility.
Wellness
  • Medical, Dental, Vision, including Telehealth support
  • Company paid Life, AD&D, Short-Term Disability and Long-Term Disability Insurance
  • Option of Health Savings Account (HSA) with company contribution, or Flexible Spending Accounts (FSA)
  • Wellness Incentive Programs with company deposits into HSA Account
  • Critical Care, Accident, and Hospital Indemnity options in addition to Legal Insurance and Pet Insurance
  • PTO Program (15 days, annual accrual)
  • 8 Company Holidays with an additional 2 floating holidays
  • Employee Assistance Program (EAP)
Financial
  • 401(k) match program with immediate vesting
  • Quarterly Bonus Program
  • Referral Bonuses
  • Annual compensation review
Development
  • Professional development and training opportunities
  • Cross training opportunities
  • Tuition reimbursement for courses related to TTM's business - up to $12,000 per year
  • Annual performance reviews
Export Statement
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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