Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That's something we can all take pride in as we take this journey together.
Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It's who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.
The Sales Support Specialist is responsible for providing superior internal customer service to the Ortho Clinical Diagnostics Commercial organization, in a professional and timely fashion. Key activities include managing sales order inquiries and issues received via phone and email, leading new customer onboarding activities, supporting customer relationship management activities and providing other administrative support to the commercial organization. The Sales Support Specialist ensures all interactions are handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and attention to compliance requirements.In addition to the daily responsibilities, the Sales Support Specialist will provide a more strategic level of support that will include the following: identifying and leading customer value-added enhancements, preparing executive business reviews, managing net promoter score feedback and handling new customer sales leads. This position can be based in Rochester, NY with a hybrid schedule, offering both office and remote flexibility or remote with the US.The Responsibilities
Supporting the customer relationship through creation of Executive Business Reviews, management of customer feedback through Net Promoter Score surveys and scheduling for business trade shows.
Supporting phone and email inquiries and escalations from field sales through monitored telephony queues. Responsible for addressing the request and closing the loop with both internal and external customers.
Leadership of new Group 3 customer onboarding including: development of annual ordering schedule, initial order management and optimization and dedicated support post instrument go-live.
Management of potential customer sales leads and other administrative support throughout sales process.
Minimum of high school degree/GED equivalent or 4 years equivalent experience required. Associate or Bachelor degree is preferred.
3 years' experience in customer-facing role through customer service or sales position
Ability to Multi-task and manage multiple conflicting priorities.
Ability to maintain composure through stressful situations.
Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
Excellent written and oral communication skills required.
Ability to Travel up to 5%
IF YOU ARE INTERESTED IN APPLYING FOR THIS POSITION:
In addition to submitting your resume and completing theapplication, please click on the following linkto complete a short questionnaire which will tell us a bit more about you:
Ortho Clinical Diagnostics believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Ortho Clinical Diagnostics is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at