Associate - Process Improvement (Service Operations)
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Posted 1 month ago
Job Description
Consulting Associate - Process Improvement (Service Operations)
Who You'll Work With

You'll work in one of our North America offices as part of the Operations practice. As a member of McKinsey's global Operations Practice you will be responsible for blending strategic thinking with hands-on implementation, advising on developing and defining operational strategies to help our clients in solving the world's toughest problems.

Service Operations is a rapidly growing service line with deep expertise in operations within service industries and service functions such as sales, business support functions and customer care. Blending strategic thinking with hands-on practicality, our team of consultants and experts work to develop and implement strategies that solve our clients' most critical problems on a global scale. Our team acts as the trusted advisor to senior leaders and help change mindsets and model behaviors while guiding an organization and its leaders through change and implementation to achieve sustainability of their programs.

What You'll Do

You will be responsible for blending strategic thinking with hands-on experiences, advising on developing and defining operational strategies to help our clients around the world solve their most critical problems.

In your role you will provide unique set of tools and techniques to help clients identify opportunities for improvement, and you will implement recommendations in support of our client's business objectives. You will work directly with clients while sharing your expertise and insights with colleagues globally, thereby expanding our knowledge and refining our approaches in Service Operations.

You will make meaningful, hands-on contributions to multiple projects across a dynamic set of situations in a way that utilizes your deep knowledge of functional transformations. In order to be successful, you will leverage automation and digital processes to help our clients realize significant performance improvements quickly. You will push both your co-workers and our clients in thinking about challenging situations in new and transformative ways.

  • Undergraduate degree required, Master's degree in engineering, business, operations or related disciplines preferred
  • 2 - 10 years of relevant experience that includes a progressive career trajectory, outstanding professional achievement and impact
  • Highly capable problem solver, able to work on complex problems requiring strong analytical, conceptual and quantitative ability
  • Experience in at least two of the following: Lean Management in service industries; Customer Experience; Frontline & Sales process transformation; Field Service or customer care process transformation; Business support function transformation or process implementation
  • Demonstrated experience successfully leading a transformational / capability building activity within a service environment such as retail, telecom, banking, travel and transport, hospitality, financial services etc.
  • Capable of working well with others but also autonomously with little direction
  • Strong interest in knowledge development, i.e., contributing to articles, experiential learning and a passion for capability building
  • Able to grasp and communicate complex ideas clearly
  • Willingness to travel 80%
COVID-19 vaccination mandate:

Employment with McKinsey & Company, Inc. in the United States and Canada is conditioned on proof of full vaccination against the COVID-19 virus (with a WHO-approved or Health Canada-approved COVID-19 vaccine, as applicable) or approval of an exemption due to a qualifying medical condition or sincerely held religious belief prior to start date.

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our and sites.

Job Skill Group - CSS Associate
Job Skill Code - ASC - Associate
Function - Operations;Strategy & Corporate Finance
Industry -
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Jan 22 00:00:00 GMT 2020
LinkedIn Posting City - Chicago
LinkedIn Posting State/Province - Illinois
LinkedIn Posting Country - United States
LinkedIn Job Title - Associate - Process Improvement (Service Operations)
LinkedIn Function - Consulting;General Business;Strategy / Planning
LinkedIn Industry - Consumer Services;Financial Services;Management Consulting
LinkedIn Seniority Level - Associate

Equal Opportunity Employment Disclaimer

McKinsey & Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 10 years
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