This position will be the Key Account's Global Lead, Expert and Master Trainer for specialized product and application related firmware, software and hardware developed and implemented according to the needs of the Global Key Account customer.
This position will "dotted line" report to the Global Key Account Manager (GKAM)
This position will have Regional Key Account support team members in the Service organization of all CC's supporting a Key Account facility as well as in every APC who will be assigned to be trained and to be led by the GKAE.
The Global Key Account Engineer (GKAE) will assure the Regional Key Account's IT and service team members are capable of implementing, troubleshooting and/or, repairing the specialized product and application related firmware, software and hardware developed for the Global Key Account. The GKAE will lead efforts and coordinate the regional team members in satisfactorily resolving issues pertaining to the above products. The GKAE will act as the Global Key Account's technical leader and advisor to the Product Company for product related issues and needed improvements.
What We Expect of You?
Engineering degree preferred
Minimum 5 years' experience with Atlas Copco equipment and software products in a manufacturing environment
Ability to demonstrate and train customers on Atlas Copco equipment
Experience servicing fastening tools, knowledge of torque theory and fastening
IT experience with ability to install and troubleshoot software, SQL, networks and databases preferred
Maintain a valid U.S. driver's license and passport
Participation in flexible working hours including overtime, weekends and holidays
Superior customer experience and continuous learning
What You Can Expect From Us?
An inviting, family-like atmosphere
Ample opportunities for professional development
New challenges and opportunities to learn every day
Outstanding company benefits
Comprehensive onboarding and training program
A rewarding, forward-thinking company culture with excellent company benefits -
We're ready for you, what are you waiting for?
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins - Join us at the Home of Industrial Ideas.