Service Order Dispatcher (NARA I)
Washington, DC 
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Job Description
Description

  • About Us: EMCOR Government Services offers an experienced single-source solution for meeting the routine and mission-critical needs of federal, state, local and other government organizations. By combining our expert professional technicians, commercial best practices, extensive facilities knowledge and strong commitment to reliable, responsive service, we enable our government clients to achieve consistently high-performance facilities, on-time projects and long-term value.

    Job Title: Service Order Dispatcher (NARA I)

    Job Summary: EMCOR Government Services is seeking a Service Order Dispatcher in Washington, DC. This position receives, records, and distributes work orders to service crews upon customers' requests for service records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew.

    Essential Duties and Responsibilities:

    • Records all pertinent Service Call information into the CMMS, (Maximo).
    • Distributes work requests to Supervisors to be issued to the craftsmen.
    • Contacts service personnel by radio or phone to relay messages or divert work crews to an emergency or urgent situation.
    • Issues PM tickets to the Chief Engineer or designee on a scheduled basis.
    • Opens and closes service requests and PM tickets
    • Monitors and update the Preventive Maintenance program.
    • Generates Service call and PM reports.
    • Assists with the procurement of parts, materials, and supplies.
    • Input weekly payroll data into JD Edwards accounting program.
    • Provide tracking reports on CMMS (MAXIMO)
    • Tracking and filing projects.

    Qualifications:

    • Must possess the ability to type up to 40wpm
    • Two (2) or more years of Office experience and data entry.
    • Knowledge of CMMS is beneficial.
    • Familiar with Microsoft Word and Excel.

    • Physical Demands:

      • Prolonged sitting.

      We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.



    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

     

    Job Summary
    Start Date
    As soon as possible
    Employment Term and Type
    Regular, Full Time
    Required Experience
    2 years
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