You will seek a deep understanding of how the business works, the customer segments served, and the guidelines that govern the work. You'll partner with the Experience Design team (including UX Design, Research, Analytics, and Operations) to define strategy, and produce customer-centered content across channels. Note: This role is ideal for someone with solid content strategy experience as well as hands on content authoring experience in multiple channels. Key Responsibilities
Write/edit content and create communication strategies that set a consistent tone across all communication channels (ie Voice, Text, Email, Automated Messaging, Chat, Push Notifications, Print)
Partner with Research to understand user behavior and adapt content accordingly.
Think strategically about how content scales across channels and devices to create a holistic experience across touchpoints
Lead content activities and initiatives on cross-functional teams
Contribute to content models, style guides, patterns, and information architecture
Develop accessible messaging consistent with "A11y guidelines".
Advocate for content strategy and design thinking throughout the broader organization
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.