Customer Benefits Payments Specialist
St. Paul, MN 
Posted Today
Job Description

When you're a Securian Financial employee, you're part of a hard-working, high-performing, bright-thinking, make-things-happen family. One that sees your potential on day one, challenging you to grow your unique strengths as you create a career filled with opportunity, collaboration and meaning. One where you get the support and flexibility to become the person you want to be, at work and outside of it. For our newest team members and our most tenured, we're committed to being an employer of choice.


The Benefit Distribution Center is looking for a highly motivated, energetic and positive individual. We work in a fast-paced, ever-changing environment where claim information must be processed quickly, accurately and efficiently.

We guarantee very high standards of performance to our customers and strive to exceed those standards. We are passionate about providing world-class service and have built a reputation of getting the job done right.

What you would do in this job:

  • Pursue the most effective means of investigating claims by applying problem-solving skills to identify appropriate claims approaches and utilizing available resources to reach claim decisions.
  • Monitor the course of the investigation, advising all interested parties of the status during the claim process.
  • Evaluate investigation results and authorize payments and summarize, when necessary, to substantiate reason for payment or denial of claim.
  • Prepare a detailed explanation in the event of claim denial.
  • Review the claim file to ensure that necessary information and documents are completed, accurate and enclosed.
  • Manage a high volume of claims while maintaining established turnaround performance guarantees.
  • Assist with the handling of unit telephone calls and provide information regarding claim status, policy provisions and exclusions.

What we'd expect from you:

  • Knowledge of living benefits claim processing.
  • Excellent attention to detail.
  • Strong analytical skills.
  • Good judgment/decision-making skills.
  • Strong written and verbal communication skills.
  • Good organizational skills.
  • Positive and compassionate attitude.
  • Demonstrated ability to effectively achieve results in both an individual production and team environment.
  • Ability to learn and adapt to new and/or changing technologies.
  • Desire to provide world-class customer service.

Physical Job Requirements
* Ability to utilize keyboard, mouse and computer for up to 8 hours per day
* Ability to work at least 40 hours per week.
* Ability to perform grasping tasks throughout the entire work day (examples: handwriting, grasping of equipment/machines, paper manipulation, sorting, folding, handling stacks of paper)

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of jobs.

Securian Financial has been around for 140 years. We're committed to giving back to our community, donating 15,000 employee volunteer hours this past year. We also provide extensive resources to our employees for professional development and growth and a number of diverse professional and social opportunities throughout the company. There's a reason our employees have voted us as a best place to work year after year! In addition:

  • Generous paid time off. We want you to take time off for whatever matters most to you!
  • Tuition reimbursement program. We value continuous learning at Securian!
  • Company-funded pension plan as well as 401K retirement plan - great resources to secure your financial future.
  • Continuous opportunities for new challenges.
  • Variety of health plan options as well as dental and vision plans.
  • Paid maternity/paternity leaves.

Securian Financial Group, Inc. does not discriminate based on race, color, creed, religion, national origin, sex, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance, status in a local human rights commission, or any other status or condition protected by local, state or federal law. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by telephone 651-665-5522 (voice), 711 (telecommunications relay), or by email at

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Securian Financial Group, Inc. considers applicants for all positions without regard to race, color, creed, religion, national origin, sex, gender identity, sexual orientation, genetic information, age, marital or familial status, status with regard to public assistance, disability, or Veteran status. All applicants will be considered solely on the basis of their qualifications.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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