Customer Cyber Security Operations Engineer
Atlanta, GA 
Posted 1 day ago
Job Description

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, US

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 214613

Customer Cyber Security Operations Engineer

If terms like malware, spam, and hacking make you want to jump into action to protect folks who are just trying to do an honest day's work, then your heroic attitude may be just what we're looking for at Cox Communications. We're on a search for a Customer Cyber Security Operations Engineer, a tech-savvy, solutions-minded superstar who will assist with things like trend analysis, process improvement, automation, and the development of new detection use cases to help protect Cox's residential and business customers.

You'll report to our Senior Manager of Customer Security and Abuse Operations, while maintaining a high level of awareness and understanding of the threats our internet subscribers face. You'll also create the procedures that help address those threats.

Sound like your kind of jam? Keep reading - we'll tell you all about it.

What You'll Do:

As you can imagine, this job will keep you busy with some pretty essential responsibilities. Here's a glimpse at just a few of the primary contributions you will make in this role:
Create Splunk log searches, dashboards, and scheduled reports to help detect and remediate account takeover and other customer security items.
Research and remediate Residential and Cox Business compromises and account takeovers through threat hunting using new and existing Indicators of Compromise (IoCs).
Create, document, and follow detailed operational processes and procedures so you can analyze, escalate, and remediate customer security issues.
Find ways to improve our current processes and procedures.
Keep a watchful eye on current security trends and changes, then you'll correlate them to the needs of our product team.

What's In It For You?

Really good question, and we have some good answers that we hope you like.

We want you to feel cared for and respected (like you do with our customers), and that starts with Cox's highly competitive pay and other compensation perks (401k + company matching, comprehensive medical benefits, etc.). We also offer free Internet and other Cox discounted services, tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more.

Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it's our goal to make sure you feel recognized for your contributions. It's also important to work alongside colleagues who "get you." At Cox, you'll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

Growth is a good thing, and you'll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.


Who You Are:

As you can imagine, this is one of those jobs that requires some special skills. Here are some of the requirements that will assure you're on track for this opportunity:

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)
  • 5+ years of experience working in security solutions, operations, design, development, or deployment.
  • Working knowledge of security solutions and the systems development lifecycle.
  • Strong Splunk or similar skills (two years of experience working with Splunk searches and reporting or the Splunk Core Certified Power User Certification).
  • Strong critical thinking and analytical skills as well as an ability to research, triage, and communicate risk remediation strategies to leaders and partners alike.


  • Splunk Core Certified Advanced Power User Certification
  • Big four consulting background or Fortune 500 company experience
  • Telecom/Cable industry experience
  • Automation and scripting experience
  • Incident Response, Security Engineering, or SOC experience
  • At least one relevant industry certification - CISSP, CISM, CISA
  • BS/BA in a related discipline required (i.e., Computer Science, Information Systems, Engineering, Business, etc.)
  • Join the Cox family of businesses and make your mark today!

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5+ years
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