Ohlins USA Customer Support/ Service Administrator
Hendersonville, NC 
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Posted 1 day ago
Job Description

Job Description

Ohlins USA, a division of Tenneco Inc, has been an integrated part of the motorsport industry as well as the motorcycle and automotive industry for 40 years. Our philosophy has always been to supply the aftermarket, OEM partners and teams with high-end suspension technology and we are all dedicated to exceed our customer's expectations throughout the world. Our passion for innovations and state-of-the-art technology motivates us to search for the next generation of advanced suspension technology.

The Customer Support/ Service Administrator will be responsible for ensuring that our customers' service needs are properly met. Acts as a liaison between customers and service technicians and facilitate transactions between customers and the company.

  • Physically and electronically receive service jobs daily
  • Contact each customer for job information and billing instructions
  • Create work orders
  • Process finished 'end customer' service jobs in IFS and create customer orders from work orders for final billing and shipping
  • Process internal jobs to properly allocate resources and record keeping before delivering back to warehouse
  • Answer phone calls related to past, future, and current service jobs, and those related to technical and quality support related to service
  • Communicate with appropriate team members regarding Sales and Shop orders that require research and adjusting for service department to complete
  • Collect data to improve internal communications and collaboration between team members
  • Present/discuss solutions for areas of improvement with manager and other team members
  • Assist technicians acquiring parts and help with problems related to parts inventory and/or ability to aid on service jobs
  • Work with procurement to obtain parts needed that are not in stock locally
  • Send out Invoices and take lab inventory
  • Receive packages and unpack them; go to warehouse to retrieve packages and needed parts
  • Other duties as assigned

Required Skills

  • Clear and concise communications
  • Customer Focused disposition
  • Excellent writing and math skills
  • Critical Evaluation; Thoroughness; Attention to detail
  • Ability to multi-task
  • Self-starter; Strong analytical skills
  • Technical/Mechanical Acumen
  • Continuous learning and professional development
  • Safety Awareness

Required Experience

  • A High School Diploma or equivalent
  • 1-2 years prior experience in a similar role or customer service type role
  • Product Knowledge preferred but not required
  • Computer literacy and proficiency in Microsoft office
  • Excellent communication and customer service skills
  • Strong record keeping skills
  • The ability to understand and relate technical issues

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1 to 2 years
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